FAQ: How do I find the log files and troubleshoot the issue?
Please see the links below to get assistance with the log files and hyperdrive-related issues:
Troubleshoot Illustrator CC 2015 log files
You may even use the Adobe Creative Cloud Log Collector Tool to obtain the log files and troubleshoot.
Also see How to review Installation Log files?
If you still are not able to fix the issue or obtain the log file, please Contact Customer Care
If you still need assistance, please post details of your problem on our user forums at:
You can see answers to other frequently asked Creative Cloud questions here:
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