3 Replies Latest reply on Mar 17, 2016 11:49 AM by Tanuj Sandal

    How to overcome a problem reading preview cash that forces the closing of LR & is NOT fixed when restarted?

    morrieg33317399

      I am using a MacBook Pro with OS 10.11.3 & Lightroom 6 (2015) standalone (i.e. NOT CC). On launching LR I receive the following message: "Lightroom encountered an error when reading from its preview cache and needs to quit." + statement that LR will attempt to fix the issue when restarted. On restarting, the issue is NOT fixed, resulting in a program that is not usable.

       

      I have uninstalled & reinstalled, getting the same results.

       

      Any answers out there? How do I contact Adobe?

       

      Morrie