7 Replies Latest reply on Mar 21, 2016 8:01 AM by Szalam

    after effects quit all the time

    nmbrest

      my after effects quist all the time while working.

       

      No save. no warning just closes.

      this is going on my nerve when i dont gett the project finnish

      cuse i have to redo from last save all the time.

        • 2. Re: after effects quit all the time
          nmbrest Level 1

          some windows log messages i found:

           

           

          Feil-bucket 120401792642, type 4

          Hendelsesnavn: APPCRASH

          Svar: Ikke tilgjengelig

          Cab-ID: 0

          Problemsignatur:

          P1: AfterFX.exe

          P2: 13.7.0.124

          P3: 56a1ffb8

          P4: dvaui.dll

          P5: 13.7.0.124

          P6: 56a1e6eb

          P7: c000041d

          P8: 0000000000283701

          P9:

          P10:

          Vedlagte filer:

          C:\Users\xxxxxx\AppData\Local\Temp\WER3298.tmp.WERInternalMetadata.xml

          Disse filene er kanskje tilgjengelige her:

          C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AfterFX.exe_19198e2c794a8e3df7 40f8dee4e74522e0b0b1f5_1276b5fa_3bc1d64a

          Analysesymbol:

          Leter etter løsning en gang til: 0

          Rapport-ID: 40283982-8607-41df-9e83-5632bf23df51

          Rapportstatus: 0

          Hashet bucket: 04691c214fe8402461cdc8235e3ad0f7

          ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ -

          Programnavn med feil: AfterFX.exe, versjon: 13.7.0.124, tidsangivelse: 0x56a1ffb8

          Modulnavn med feil: dvaui.dll, versjon: 13.7.0.124, tidsangivelse: 0x56a1e6eb

          Unntakskode: 0xc000041d

          Feilforskyvning: 0x0000000000283701

          Feil prosess-ID: 0x6d54

          Feil starttid for program: 0x01d180995b31f6c4

          Feil programbane: C:\Program Files\Adobe After Effects CC 2015\Support Files\AfterFX.exe

          Feil modulbane: C:\Program Files\Adobe After Effects CC 2015\Support Files\dvaui.dll

          Rapport-ID: 40283982-8607-41df-9e83-5632bf23df51

          Fullstendig navn på feilpakke:

          Relativ program-ID for feilpakke:

          ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------ -

          • 3. Re: after effects quit all the time
            nmbrest Level 1
            • What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.

             

            Version 13.7.0.124 latest one atm

             

             

            Yes

             

            • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

             

            Win10

             

            • If you are getting error message(s), what is the full text of the error message(s)?

             

            None at all

             

            • What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?


            dossent matter, it close when not working and prewive rendring


            • Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?

             

            yes, onley time has change and the update to the lastest version

             

            • Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number and sizes of connected monitors, number of disk drives, and how any external drives are connected.

             

            asus z97, i7 4790K 4/8 cores

            32GB ram

            3x monitor (2x24" 1920/1200) (1x 23" 1920/1080),

            HDD OS: SSD 128GB

            HDD cashe SSD 128

            Storage 2x2TB WD BLACK

             

            • What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?

             

            2xAMD 7870  v15.30.1025.1.1001-151204a-298

            Quadro 2000 v6.14.13.6191

             

            • Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?

             

            No

             

            • What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".

             

            • Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".

             

            yes 7.7.9

             

            • What other software are you running?
            • Do you have any third-party effects or codecs installed?

            No

            ram, donno if final, couse i havet got ther there yet

             

             

            no

             

            • Are you using the ray-traced 3D renderer?

             

            YES

             

            • If the problem is with output, give your exact output settings (both render setting and output module settings). Screenshots help.
            • 4. Re: after effects quit all the time
              Szalam Adobe Community Professional & MVP

              nmbrest wrote:

               

              • Are you using the ray-traced 3D renderer?

              YES

               

              Try changing your composition to the standard renderer and see if it works without crashing that way. The ray-traced renderer is considered obsolete for a number of reasons. I'd like to rule out an issue with your graphics card causing problems.

               

              If that doesn't help, try working in CC 2014 (remember, AE CC 2014 can open files created by AE CC 2015 with no issues). See if that continues to work. If you don't have CC 2014 installed, you can install it very easily: How To Find And Install Previous Version Of Adobe Apps In CC 2015

              • 5. Re: after effects quit all the time
                nmbrest Level 1

                how to turn off ray-tracing rendering?

                the option is cpu / gpu. no off option

                 

                 

                 

                 

                 

                 

                 

                 

                 

                 

                 

                 

                Fast Draft:

                Available
                Texture Memory:2440,00 MB
                Ray-tracing:GPU

                 

                 

                OpenGL

                Vendor:ATI Technologies Inc.
                Device:AMD Radeon R9 200 / HD 7900 Series
                Version:3.0.13416 Compatibility Profile Context 15.300.1025.1001
                Total Memory:5,96 GB
                Shader Model:4.0 or later

                CUDA

                Driver Version:8.0
                Devices:1 (Quadro 2000)
                Current Usable Memory:932,00 MB (at application launch)
                Maximum Usable Memory:1,00 GB
                • 6. Re: after effects quit all the time
                  nmbrest Level 1

                  i've turn off everything. still crashing

                  • 7. Re: after effects quit all the time
                    Szalam Adobe Community Professional & MVP

                    Try using AE CC 2014 and see if it works.