2 Replies Latest reply on Mar 17, 2016 3:32 PM by dj_paige

    Error message when trying to view photos currently in a folder on my desktop.

    hudsonwyoming

      I have Elements 11 (SN removed by Mod).  When attempting to open a folder which contains a large number of RAW photos I get an error message which states" Could not complete request because file appears to be from a camera model which is not supported by the installed version of camera raw"

       

      I have a Canon SX 50 and a 70D cameras and have been able to open RAW files in both my Lightroom 5 and Lightroom 6 (non-CC) programs.  Can you advise me as to how I can get this issue resolved?

       

      Secondly, since I have Lightroom 6 do I need to uninstall Lightroom 5?  If so, will it affect my ongoing operation of Lightroom 6?  Please advise on both issues