guys i need help.
my adobe CC is not working, and every time i start my computer it always show"Adobe Creative Cloud has stopped working" it is very annoying
here is the problem details
Problem Event Name: BEX
Application Name: Creative Cloud.exe
Application Version: 126.96.36.199
Application Timestamp: 56702a75
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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i already tried running the creative cloud uninstaller, but it always come up with "uninstallation is completed with errors"...
i also can't find the OOBE file.
do you guys have any idea how to resolve this problem?
I think you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)