1 Reply Latest reply on Mar 17, 2016 8:41 PM by John T Smith

    adobe creative cloud has stopped working


      guys i need help.

      my adobe CC is not working, and every time i start my computer it always show"Adobe Creative Cloud has stopped working" it is very annoying


      here is the problem details


      Problem signature:

        Problem Event Name: BEX

        Application Name: Creative Cloud.exe

        Application Version:

        Application Timestamp: 56702a75

        Fault Module Name: StackHash_0a9e

        Fault Module Version:

        Fault Module Timestamp: 00000000

        Exception Offset: 00000000

        Exception Code: c0000005

        Exception Data: 00000008

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



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      i already tried running the creative cloud uninstaller, but it always come up with "uninstallation is completed with errors"...

      i also can't find the OOBE file.

      do you guys have any idea how to resolve this problem?