1 Reply Latest reply on Mar 17, 2016 8:41 PM by John T Smith

    adobe creative cloud has stopped working

    pinkm26522993

      guys i need help.

      my adobe CC is not working, and every time i start my computer it always show"Adobe Creative Cloud has stopped working" it is very annoying

       

      here is the problem details

       

      Problem signature:

        Problem Event Name: BEX

        Application Name: Creative Cloud.exe

        Application Version: 3.4.3.189

        Application Timestamp: 56702a75

        Fault Module Name: StackHash_0a9e

        Fault Module Version: 0.0.0.0

        Fault Module Timestamp: 00000000

        Exception Offset: 00000000

        Exception Code: c0000005

        Exception Data: 00000008

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

      __________________________________________________________________________________________ ________________________

       

      i already tried running the creative cloud uninstaller, but it always come up with "uninstallation is completed with errors"...

      i also can't find the OOBE file.


      do you guys have any idea how to resolve this problem?