For about a month now, I've tried to import my iPhone photos into Lightroom 5. Two things happen when I click Import:
1. Lightroom does not detect the iPhone is plugged into my Macbook. iTunes, however, shows the iPhone is plugged in and that there are photos on the device.
2. Lightroom detects the iPhone and its photos, but when I click "Import", the photos never import, and the screen is stuck at "Importing photos" (see screenshot). After about an hour of waiting I cancel the import.
I just updated my OS X to OS X El Capitan version 10.11.3, and my iPhone has the latest software version 9.2.1. I tried calling Adobe for help with this, and contacted Adobe via chat, and both people told me to post my question here. I'm hoping someone can please help solve this issue.