I have now downloaded the MasterCollection_CS6_LS16.dmg.
I paid £7.95 to have my key reactivated, only to discover that the serial number is invalid.
This gets more and more convoluted and ridiculous by the minute. Obvisouly you don't want people to use CS6, and instead to sign up to your subscription service.
HOWEVER, the fact is I don't want to - I want to use CS6, and should have every right to use it. I want a serial number that works.
Please provide me with a serial number.
Or if you can't then refund my £7.95.
This is pretty crappy.
1 person found this helpful
i'm not an adobe employee.
i don't know to whom you paid money, but that amount paid to adobe would only be for a one month subscription to the photographers plan which is unrelated to using a perpetually licensed cs6 program. there is no adobe program to pay money to 'reactivate' a key.
for cc issues: contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
non-cc issues: contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html