Thread moved here from the Adobe RoboHelp FlashHelp forum.
Thanks for moving it. When I made the post, it asked for a forum and wouldn't find Flash Mac, Flash Help… So I chose the best option the very limited list gave me.
I'm sorry you continue to have problems with this.
Based on the screenshot, that appears to be Firefox browser. Is this correct? If so, what version is it? If not, what browser is this, including version? Also, what version of OS X is this on?
According to the plug-ins screenshot, you do have the latest version installed, so I'm not sure why the browser is blocking it. I'll investigate further after receiving the requested information from you.
And Safari (just to be thorough)
So let's see… three browsers, all saying they have the current flash- same problem as before… and yet it doesn't work regardless… I don't think it's Firefox, or Chrome, or Safari specifically. I've upgraded the OS since the last time when I gave up on the former version of the player… I am about to just uninstall it entirely, particularly reading that the distribution download page is about to be taken away and that's been the ONLY working installer on the site for a long time… This is beyond frustrating… I think perhaps the folks are WIRED were right…