Could you please share the event viewer crash logs so that we can get to know cause of the crash?
Refer this article : Photoshop Elements Editor Help | How to Find Crash Logs on Windows
For updates, you need to download Adobe Application Manager from this link first and then, run the update installer for Lightroom : Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You
Here the print screen of the information from the crash logs.
Can you please help me fixt my lightroom as I really want to start editing my pictures.
I did not get the screenshot for the crash logs.
could you please share them again so that I can assist you further?
Refer this thread on how to share screenshot : The specified item was not found.
Thank you for sharing the logs.
The cause of the crash is graphics drivers dll file.
Would suggest you to update your graphics card drivers and if that does not help, follow the below steps :
- Open Windows Explorer
- Go to path : C:\Windows\system32
- Rename ig7icd64.dll to ig7ic64-old.dll and then, launch Lightroom [do not change any other file name in system32 folder]