1 Reply Latest reply on Apr 24, 2006 8:44 AM by Roger N

    "Page not found" error - Internet

    aljack
      Does anyone know what might cause a customer (using IE 6, settings unknown) to receive a
      quote:

      Page cannot be displayed
      error when attempting to open a WebHelp file on the Internet? Note: He does not get the
      quote:

      404 error
      . That is,
      quote:

      Page cannot be found
      .

      Others who use the same browser have no problem. Is there a certain setting(s) in Tools/Internet Options that should be checked/not checked? Firewall problem? Workaround suggestions?

      Thanks much.

      -AJ
        • 1. Re: "Page not found" error - Internet
          Roger N Level 2
          aljack -

          It's hard to say without more info; can this user access other sites without a problem? Is she on a dialup connection, where she might be experiencing a timeout? Is she using ZoneAlarm in conjunction with a router firewall, which can display these symptoms.

          Perhaps your user has some security settings that preclude the use of Javascripts. There's a lot of posibilities. Maybe you could find out more about this user's machine.

          best -