Your NEW computer is Windows 7 rather than Windows 10? Was your old computer also Windows 7?
Is your version of Premiere Elements 13 the 32-bit version or 64-bit version?
It sounds as though your only issue is with projects created on your old computer. Is that right? Otherwise the program works fine.
BTW, you have manually gone to Windows Update and ensured you have all of the updates, including the non-critical updates that don't install automatically, right? And you've got the latest version of Quicktime, per the program's requirements?
Have you also gone to the Premiere Elements Help menu and checked for program updates? Adobe has issued several.
My new computer is Window 7 Professional. The old computer was Windows 7 Home Premium
My Premiere Elements 13 is the 64-bit version
You are correct in that the only issue is with projects created on my old computer.
I have gone back and manually installed all Windows updates. Did that today and still have the same problem.
I am running the latest version of Quicktime.
I checked the latest updates for Premiere Elements and the website said I have the latest updates installed.
Thanks for the quick response.
So were both versions of Windows 7 64-bit?
Everything you've told us seems to indicate that the key is the difference between the two computers. I can't imagine Premiere Elements would handle files differently on Home Premium than it would on Professional, but...
Well, something is clearly different, and it's not the program.
Yes, both were 64-bit.
Just to be sure (because I’m not expert in evaluating the ins and outs of programs and file structures), if I go back to my old computer and copy the “.prel” file, from what subfolder should I copy the project file name? Or is this irrelevant?
There is a difference between my “old” and “new” computer file structures.
Local Disk C
Local Disk C
I don’t know if this makes a difference or not. But I used an Owner name on my “new” computer different from the one on the “old” computer.
It should make no difference.