1 Reply Latest reply on Mar 22, 2016 5:34 AM by Sheena Kaul

    I have d/l both photoshop and premiere elements 14, for 64 bit windows.  Installation gets as far as extracting files.....

    DoctorFinlayS

      I downloaded the bundled Photoshop Elements 14 and Premiere Elements 14 for 64 bit windows.  The install gets as far as extracting the files, giving me the option to run or open the folder containing the files, then telling me  restart may be pending, to therefore restart the computer and repeat the installation process. After doing that, it gets that far again, and if I click ignore after the r/s message, it halts and tells me to download a non existent program fromadobe to troubleshoot the problem.  It does this for both photoshop and premiere elements. Apparently I should call adobe during business hours for help.  I work during business hours. The install folders contain GZ files which mean nothing to me.

       

      Desperately seeking help. Refund for downloaded software is impossible.

       

      Thanks to any and all...