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Hi designerSri -
Sorry to hear you are running into this problem. The troubleshooting steps that Raymond linked to above will hopefully resolve this issue.
In addition, if you have time - there is a log file on your machine that will have captured some additional detail about this error. If you can retrieve that file and email it to our team, we can investigate further and work to make sure the issue is resolved in a future release. Even if the error is no longer occurring, this log file should have info about your previous error, so it can be really useful.The log file in question is named PDApp.log. There are a couple different ways you can get the PDApp.log file:
(1) If you are comfortable using Terminal, you can find the file at the following path: ~/Library/Logs/PDApp.log
(2) If you'd rather navigate to the file through Finder, you can use the Go menu to access the folder that contains it:
- Go -> Go to Folder...
- Enter: ~/Library/Logs
- The PDApp.log file will be in the Logs folder
(3) You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. After this tool runs, you'll see a zip file on the desktop that you can attach to an email.
You can email the file to the team using the following address: AdobeXDSharingSupport@adobe.com.
Hope this helps. Thanks for your feedback.