2 Replies Latest reply on Mar 25, 2016 6:52 AM by Clairekun

    Unresponsive plugin (Firefox)

    Clairekun

      Hello,

       

      The shockwave plugin installed in my computer is unresponsive everytime Firefox needs access to it. It doesn't even work when checking Flash player version at Adobe - Flash Player. I tried every solution I could find, but no avail:

       

      - Tried Firefox in Safe Mode

      - Tried another Firefox profile

      - Uninstalled and reinstalled Flash Player

      - Uninstalled and installed a previous version

      - Disabled protected mode

      - Disabled hardware acceleration

      - Checked Firefox and Flash Player version are the latest (45.0.1 and 21.0.0.182, respectively)

      -.Updated my graphics card

      - Rebooted after most of the above mentioned

       

      Those are all I can recall, although there may be more. I'm running Windows 7 64 bits.

       

      Crash report: https://crash-stats.mozilla.com/report/index/d6e3fb44-1b28-4012-8d10-363392160322

       

      I sincerely can't think of anything else I can do to make it work, any ideas are appreciated.

       

      Thank you.