Did your got your money back? I just facing the same issue now…How come they double charge on one account for a one year subscription without any notice???
I tried to use chat but no reply.. any advise or sharing on your exp? Thanks a lot...
You will need to contact support through call/chat for this request as billing queries need to be handled with the support directly.
**Be sure to remain signed in with your Adobe ID before accessing the link above**
Hope that helps!
I have tried and receive no clear information, just we can not help you. Is there any type of direct contact for such questions? A phone #, etc?
Sent from my iPhone
1 person found this helpful
I selected the region where i locate as in HK to get the phone number, then call to reach the local adobe support team finally. They quickly helped me to eliminate the doubled subscription and arranging the payment return.
You can try and see if this help. Good luck~
Thank you Suk for letting the customers know about the workflow to reach support!