1 Reply Latest reply on Mar 23, 2016 11:05 AM by John T Smith

    NO_SEATS_AVAILABLE_FOR_DELEGATION - despite having a free licence

    filipp84

      Hello,

       

      We have 10 licenses ("team" not "enterprise" ), all of which were assigned.

      We decided to move one of our employees to another department, which does not use Adobe CC.
      10-1 = 9 right? Nope, not in this case.

      After freeing the license, the team management panel correctly displays the number of used licenses as 9, and the number of free licenses as 1. However, each and every time we try to assign the free license to somebody, it fails:

      Http Request:
      https://creative.adobe.com/ccm-jil-api-v2/teams/ID_REDACTED@AdobeOrg/seats/named/invitatio ns

       

      Http Response:

      400 Invalid Request

      JSON:
      typeCode: "CCM_TEAM_INVITE_DELEGATE"

      email: (redacted)

      issuingEntity: (redacted)
      invitationFailureReason: "NO_SEATS_AVAILABLE_FOR_DELEGATION"

      invitationSuccessful: false

       

      After 24hourrs or so the previously removed / detached seat is back on the list!


      We are struggling with this problem for three weeks now - online/chat support did not help. Contacting our reseller did not help. In short - we are extremely dissatisfied with the level of support/management capabilities offered.


      Kind regards

      Filip Paczyński