When exporting some InDesign documents, the user is getting a message to say 'Failed to Export the PDF file'. Any ideas what would be causing this as the same settings work for other documents.
Permissions on the destination folder (try somewhere else to check), or a problem in the file. See Adobe Community: File Crashing on Output - printing/PDF/other for troubleshooting tips.
If they are updating an existing PDF, then they may have that old one still open.
If so, close the old PDF and InDesign will be able to export the updated version.
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