3 Replies Latest reply on Mar 23, 2016 11:01 AM by Tanuj Sandal

    Lightroom does not start

    heikes708104

      Dear all,

       

      I'm new to this forum and say hello to you all!

       

      My question: after activating my photography abonnement and installing Photoshop CC and Lightrooms CC all seemed to be fine.

      But Lightrooms crashes on startup with following error (taken from Windows event report, sorry but it's in German):

       

      Name der fehlerhaften Anwendung: lightroom.exe, Version: 6.5.0.10, Zeitstempel: 0x56e2e2da

      Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.17514, Zeitstempel: 0x4ce7c8f9

      Ausnahmecode: 0xc000041d

      Fehleroffset: 0x0000000000052fc6

      ID des fehlerhaften Prozesses: 0xdfc

      Startzeit der fehlerhaften Anwendung: 0x01d184f363ade501

      Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll

      Berichtskennung: a5b4e2ae-f0e6-11e5-9698-f832e4babfbf

       

      My operating system is Windows 7 professional 64bit with Service Package 1. I already tried the recommended solutions like renaming the cache folders and logout / re-login to Adobe Cloud, nothing helps. I also did a registry clean up. Nothing helped!

       

      Any ideas of you are welcome - thanks in advance

      Heike