2 Replies Latest reply on Sep 28, 2016 7:20 AM by alexonNook

    user not activated

    tonyap69106369

      We have 2 nooks.  When I try to download books from library through ADE it gives message "user not activated"

        • 1. Re: user not activated
          Nanaky Level 5

          You are authoirze Digital Edition and the reader with the same Adobe ID?

          • 2. Re: user not activated
            alexonNook Level 1

            Sep 2016 - I have only recently bought a Nook (Simple Touch Glowlight 4GB) and have had the error, 'User not activated', with 3 of the eBooks I have bought from online retailers.  (I live in the UK and we are not allowed to buy directly from Barnes and Noble !!)

            I have been receiving an '.acsm' file then downloading the EPUB file using Adobe Digital Editions.  At this point I can read the book on screen on my iMac but when I sideload it on to my Nook, the Nook does not allow me to read it - 'User not activated'.

            I have then used an independent, free, eBook program called, 'Calibre', to load the first, downloaded EPUB file into Calibre's own 'library'.  At this point I go to the Calibre Library folder on the Mac and copy that version directly on to the Nook.

            I don't understand what the difference is or why it works - I did wonder if Calibre stripped out the copyright (DRM) stuff from the eBook but I don't believe it can do that.

            I hope this helps.