3 Replies Latest reply on Apr 4, 2017 9:03 PM by naominoirdesigns

    Adobe Stock/CC Libraries refuses to relink

    marjories29733283

      I'm using InDesign Creative Cloud on Windows 10. My Adobe stock photos in my CC Libraries all have broken links and the error message when I try to relink is "either the file does not exist, you do not have permission, or the file may be in use by another application." We've paid for the stock service, and the images are licensed and we need to send files to print! The CC Libraries option is fabulous, but it never seems to work properly. So far, I have:

       

      -restarted my computer

      -updated my InDesign

      -restarted computer. turned off synced files and back on

      -restarted computer, ended the "CCLibraries.exe" in task manager, restarted InDesign

      -restarted computer, turned off synced files, ended .exe in task manager

       

      This is ridiculous and seems to be a common problem with no support from Adobe themselves.

       

      What else can I do?