Can you ever really chat with adobe? I can't seem to get to an option to actually talk with an Adobe agent.
you can contact the Customer Care Team directly by visiting this page: Contact Customer Care
Choose your Product, pick your problem from the list and click on the blue "Still need help? Contact us."
button. Keep in mind, though, that the Chat button appears when an Agent is actually available.
Did you know? They even have twitter Follow them at @AdobeCare!