1 Reply Latest reply on Mar 25, 2016 10:37 AM by cselhost

    Try to add .acsm to library, get error "Error.  Check Activation"

    danc53520975

      Try to add .acsm to library, get error "Error.  Check Activation"  Have removed authorization / reauthorized / downloaded new ADE still get error msg.

        • 1. Re: Try to add .acsm to library, get error "Error.  Check Activation"
          cselhost Level 2

          Hi Dan,

           

          You need to manually delete the activation file and then resign in. Please follow these steps:

           

          You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


          ~/Library/Application Support/Adobe/Digital Editions/

           

          Delete the activation.dat file within the 'Digital Editions' folder.

           

          Restart ADE and it should be deactivated at this point. You should be good to sign back in.