RH 7 - Update 7.03.001

[Guest]

Hello all,

I am currently working in RH7 and received an Adobe Automatic Update pop-up this morning on my system asking to install RoboHelp 7 update 7.03.001. I went out to Adobe's "Updates" page under support to see what the update is for and did not see it listed. Any one have any idea what this update fixes or if it is even legit?

Thanks,
Dan

[RoboColum_n_]

Hi Dan,

I don't use RH7 but I am unaware of another patch to that version. What happens if you use the Help > Updates menu item?

[Peter Grainge]

Same as if you do Colum, it will show a 7.0.3 update is available. :-)

I've just emailed someone at Adobe for more information and will post back as soon as I can. Usually on installing the patch, a readme file can be found but I prefer to know in advance what I am installing. I have asked where that information can be found.

[Guest]

Thanks, I will look forward for your findings before I proceed with the install as well because much like your self, I prefer to know what I'm installing before running it as well.

[Guest]

I seem to remember that the 7.02 update was being grabbed by people's RH updaters before the update was available for download on the RH updates page. My updater wasn't working, so I had to wait for it to be posted on the Adobe site before I could apply it.

[Peter Grainge]

It will be next week before I can point anyone to the relevant information.

[Peter Grainge]

Here's the response.

· If a user is creating a project with Adobe RoboHelp for Word – Japanese (with patch 7.0.2 installed), project cannot be saved after editing. This problem is not there in non-Japanese products.

· Publishing to Adobe RoboHelp Server 8 is enabled from RH7 after installing this patch

[heavywriter]

I've directed my other writers to get the update, but one is unable to download. We verified update preferences, and she's still getting "No updates available". Did Adobe take the upgrade off-line?

Should I be concerned if only 3/4 of my writers have it? All of our generations are being done on one of the machines that have had the patch.

Thanks in advance,
Steve

[Peter Grainge]

On this occasion, probably not an issue. It allows generation of WebHelp Pro to RH Server 8 and fixes a RH for Word issue for Japanese language users.

Does that user have admin rights attached to her profile? If not, I expect the patch to be downloadable before too long.

[heavywriter]

Thanks, Peter!

I just passed the word on to them.

Just to be safe, I've told the person who did not get the change that she should not generate/publish on her machine (remote in on one of the other writer's machines).

Steve