Hey Adobe.... you denied my refund of 9 images that I had mistakenly unlicensed on my very first day of membership because your "team" said I activated several of them. Wrong. I actually download 2 new ones days later that I actually needed. The other nine that I originally accidentally licensed because your system is so wonky is still sitting there NOT downloaded. I'm not asking for a refund of them all, just my 9 that I did my accident since your system isn't clear with instructions that something is actually licensing instead of putting into a preview gallery.
Is there an email I can actually send my issue to? Because this just isn't cutting it and neither is your chat support.
From experience, the best way to get support for account issues is through Twitter to @Adobecare