flash player won't install

[Guest]

Windows 7, IE11 64 bit. Stops downloading after 18% and responds with connection error.  Have tried this over a couple of days. any ideas?

[_maria_]

Hi,

Are you using a proxy server?  Do you have anti-virus software installed?  If so, which one?

Please provide the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  You can upload the files to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice that doensn't require log-in to access.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

[Guest]

Use Norton antivirus which said the site was safe.

Link to files:

https://cloud.acrobat.com/folder/210cffaa-1313-450

9-8205-251b9d3042f3

Don Smith

<deleted PII>

In God We Trust

REMEMBER,

If you forward this, PLEASE REMOVE all e-mail

addresses before you send it on, and use the BCC

area

when forwarding to friends.

THANK YOU

[_maria_]

Hi,

I'm getting error 404 - File not Found with that link (combining it as it got split into two different lines).  Please confirm the link and repost.

--

Maria

[Guest]

Sorry, First time saving on this site and I did

not send and track. Here is the new link, it

should work this time.

https://files.acrobat.com/a/preview/a507ad6c-8ed5-

4b09-aafb-c1ebe80e5071

Don Smith

donsmith2@frontier.com

In God We Trust

REMEMBER,

If you forward this, PLEASE REMOVE all e-mail

addresses before you send it on, and use the BCC

area

when forwarding to friends.

THANK YOU

[_maria_ · Accepted solution]

Hi,

Thank you for reposting the link.  I do see an error in the log file and will need to forward it to the team that handles the online installer to investigate further.

In the mean time, please try using the offline installer posted at the bottom of the https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html‌ page in the 'Still having problems' section.  This installer should work as it doesn't download anything in the background.

--

Maria

[Guest]

That link worked and I have Flash player installed

now. Thanks for your help.

Don Smith

donsmith2@frontier.com

In God We Trust

REMEMBER,

If you forward this, PLEASE REMOVE all e-mail

addresses before you send it on, and use the BCC

area

when forwarding to friends.

THANK YOU