5 Replies Latest reply: Sep 30, 2009 11:09 AM by kimcramer42 RSS

    Broken Links in RH; none in FM

    Jeff_Coatsworth CommunityMVP
    Jeff_Coatsworth Feb 19, 2009 2:11 PM
      I'm working with the new TCS 2 suite - authoring in FM and creating HTML Help in RH.

      My problem is RH persistantly reporting broken links within a couple of my FM-generated topics. When I look at them in FM, they appear fine (no report of broken cross-refs at all). I re-update in RH & they are still there.

      I've even tried deleting the topics in RH (leaving the "Generate this file on next update" flag checked so that they are recreated), to no effect.

      Anybody have any suggestions of what to try next?
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        • 1. Re: Broken Links in RH; none in FM
          Mayank Agrawal Adobe Employee
          Mayank Agrawal Feb 19, 2009 10:05 PM (in response to Jeff_Coatsworth)
          Hi Jeff
          As I understand from your post, you are facing issues with hyperlinks and cross-references broken during conversion from FM to HTML. Presently, there is no such bug reported. However, if there is any such issue, we would be happy to address it. It will be help if you could share a small sample FM file/book specifying the link where the issue is occuring. You can send it to me at my email id magrawalATadobeDOTcom
          • 2. Re: Broken Links in RH; none in FM
            Jeff_Coatsworth CommunityMVP
            Jeff_Coatsworth Feb 23, 2009 12:51 PM (in response to Jeff_Coatsworth)
            Now this is really weird; I just did an Update > Force Update All on the RH project and all the links are now reporting as fine! I don't know how it fixed itself, but it did...
            • 3. Re: Broken Links in RH; none in FM
              Mayank Agrawal Adobe Employee
              Mayank Agrawal Feb 23, 2009 9:54 PM (in response to Jeff_Coatsworth)
              The RH behavior that you mentioned is possible in the following condition.
              It is possible that when the HTML topic being generated from FM document is already opened in the RH editor and if the topic is large, it takes time to get refreshed in the editor, though the HTML topic is properly generated. So, it is advisable to always split FM document into topics of optimal length. Also, it is suggested that the topic being updated should not already be opened in the editor to avoid any such refreshing issue.
              • 4. Re: Broken Links in RH; none in FM
                kimcramer42 Community Member
                kimcramer42 Sep 28, 2009 9:53 AM (in response to Mayank Agrawal)

                I'm having the same problem with three links in two topics in my integrated files (TCS2/FM9/RH8). I've tried deleting and re-adding the cross-refs in the FM, putting them in a different location, using a different cross-ref format, forcing updates, etc. and nothing seems to work.

                 

                I've attached a Word doc with some screen captures of one of the problem topics. The first one shows the text in FM. The second shows the RH Design view of the imported topic with the problem link in the first bullet. The third shows the HTML view of the topic content and the absence of the href info.

                 

                All links in the topic use the same cross-ref format. All cross-refs are mapped the same way for conversion. I tried redoing the links with a different cross-ref format from the rest of the links in the topic, and they still don't convert properly.

                 

                As for the comment that this situation is only possible if the topic was open in RH when I did the update, I made sure the topic was not open (no topics were open in RH). And the topic isn't a large one. I waited 5 min after the update completed before looking to see if the update had worked (it didn't).

                 

                So now I have these three links that are broken in RH. Is there a way to fix these in FM? If not, can I fix them manually in RH before generating the Help? I realize that I'd have to do this each time I regenerate the Help, but it's better than having broken links in the output.

                 

                Thanks for any and all help with this issue! It's been driving me nuts for a week now.

                 

                Kim

                • 5. Re: Broken Links in RH; none in FM
                  kimcramer42 Community Member
                  kimcramer42 Sep 30, 2009 11:09 AM (in response to kimcramer42)

                  I don't have a fix yet, but I do know why my links are broken. During the linking/update process, Robo is not creating two topics. In both cases, the missing info is what should be the first topic created from a chapter file. For all other chapters, all text is being turned into topics appropriately, according to my pagination settings. I can't figure out why this text is being ignored in two cases only, since it is formatted the same way in all chapters. I can see no difference in formatting between the problem chapters and the working ones. I've opened a case with Adobe and will update when/if I learn more.