3 Replies Latest reply on Feb 20, 2009 5:33 AM by Captiv8r

    Recording stops automatically

      When I record the recording stops automatically and the dialog-window ask me where to save the file.
      It's randomly, sometimes I can record 20 s before it stops but sometimes it stops after just a few seconds.
      When I save the file and try to add more recording I can just record 1-2 seconds before it stops.

      I have a registered version of Captivate 3 and work on a PC with Windows XP Service Pack 2.

      Is this a known problem, or is there someone that can help me to solve this anoying problem?

        • 1. Re: Recording stops automatically
          Captiv8r Adobe Community Professional & MVP
          Welcome to our community, Jimmy

          Does part of what you are recording involve tapping the End key in any way? (Pressing Ctrl+End or something like that). If so, that's why. Captivate sees a press of the End key as advising you wish to stop recording.

          If that's the issue, you are able to re-assign a new keystroke for ending the recording.

          Cheers... Rick
          • 2. Re: Recording stops automatically
            jimpa7186 Level 1

            No, there is no part in the recording that involve the End key.
            The recording stops sometimes after just a second and sometimes after 10-15 seconds.
            Its just a normal action in MS Word that I want to record.

            Can it depend on my computer RAM-memory or something like that?

            • 3. Re: Recording stops automatically
              Captiv8r Adobe Community Professional & MVP
              Hi Jimmy

              Really it could be almost anything. Low Computer RAM, the method in which you are recording, low disk space, Operating System, SunSpots...

              Figuring out how to work past it will likely involve much trial and error (and sometimes gnashing of teeth)

              You said XP SP2? I'm guessing that's 32 bit and not 64, right? (I know Captivate doesn't play well on 64 bit systems)

              Even though you don't believe you are tapping the End key it may be worthwhile to try configuring a different key and testing just to see. Perhaps some action of the application is generating the code sensed by Captivate as End.

              How are you recording? Typical screen capture mode or full motion for all (ick). If it's full motion for all does anything change if you switch to screen capture mode?

              That's about all I can think of for the moment. Sure as I click the Reply button I'm sure another one or two things I *SHOULD* have asked will immediately pop into my pea sized brain.

              Cheers... Rick