Graphics print upside down

[tcbdon]

Hello,

New Robo User here, though I struggle to see how that could be the problem in this case

Running RoboHelp HTML X5.0.2 (build 801)

I have a series of topics with tables containing text instructions and screenshots of software steps.

When I print from the compiled view in a browser or from the Preview window all is normal.

However, if make the document view active on the right hand pane (WYSIWYG) and click the printer icon labeled "Print Active Pane" then all the text is normal, but any graphics are upside down and backwards. They are read better from the backside of the paper. Quite curious.

I cannot begin to fathom the usefulness of this so assume it must be a bug. Has anyone else ever come across this?

Thanks,

Don

[RoboWizard]

Hi Don - welcome to our community and the world of RoboHelp!

Although I've never experienced it myself (been using RoboHelp since 1992 and now train it) I've seen reports of this off and on for years. If I recall correctly, the answer may be as simple as upgrading or changing your printer driver.

Cheers... Rick

[Peter Grainge]

Yes that is the usual solution. The simple test of the cause is to print to a different model printer if you can.

[tcbdon]

Thanks to Rick and Peter. I printed the same document in the same manner to a different printer and it looked normal. The issue is indeed specific to the print driver for this HP 4350 device. I can investigate that internally. And thanks again for the prompt and accurate responses.

Don

[Guest]

Hi, All!

I had this problem a few months ago, and now it's back again. Seems to me that last time we fixed it with the "change the driver" business, but it's not working now. Yes, I can print to another printer okay, but that's kind of avoiding the issue, isn't it?

Anything else?

Thanks,
Lon

[Guest]

Hi, again,

by the way, the problematic printer is an HP Laser Jet 4250 PCL 6, if that's any help.

Lon

[Peter Grainge]

Hi Lonno

Yes it is avoiding the issue. The issue is that the printer driver simply ain't doing its job. What else can you do with that problem other than avoid it?