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Hi Don - welcome to our community and the world of RoboHelp!
Although I've never experienced it myself (been using RoboHelp since 1992 and now train it) I've seen reports of this off and on for years. If I recall correctly, the answer may be as simple as upgrading or changing your printer driver.
Yes that is the usual solution. The simple test of the cause is to print to a different model printer if you can.
I had this problem a few months ago, and now it's back again. Seems to me that last time we fixed it with the "change the driver" business, but it's not working now. Yes, I can print to another printer okay, but that's kind of avoiding the issue, isn't it?
by the way, the problematic printer is an HP Laser Jet 4250 PCL 6, if that's any help.
Yes it is avoiding the issue. The issue is that the printer driver simply ain't doing its job. What else can you do with that problem other than avoid it?