33 Replies Latest reply on Dec 30, 2016 1:57 PM by sheldonj82315994

    Error message "This book has been returned. Loan not on record".

    briab73724700

      I borrowed a book from Overdrive which I can open on my computer, but when I transfer it to my nook and try to open I get the error message that the book has been returned. Loan not on record.

       

      I have a Mac

       

      I have uninstalled ADE multiple times an reinstalled including older versions of ADE

       

      What should I do?

       

      Thanks for the help

        • 1. Re: Error message "This book has been returned. Loan not on record".
          Nanaky Level 5

          Can you open the eBook in Digital Edition?
          Has you Digital Edition and your Reader authoirze with the same adobe ID?

          • 2. Re: Error message "This book has been returned. Loan not on record".
            briab73724700 Level 1

            Nanaky,

             

            Last night I could open in Digital Edition but after trying multiple versions I can't even get the downloaded eBook to show up in ADE. Also, yes the eReader and DE are authorized with the same account.

            • 3. Re: Error message "This book has been returned. Loan not on record".
              Nanaky Level 5

              Get you a empty Digital Edition?

              • 4. Re: Error message "This book has been returned. Loan not on record".
                BillB48

                I have had the same (and other) problems.

                I have solved some of them by being sure that both the computer and Nook (etc.) are authorized using the same Adobe ID (and password).

                Please note that the old books that failed to load before are GONE (at least in all my efforts).

                Forget about them and move on.

                If you have borrowed them from public libraries you will most likely not be able to return them, and will just need to wait until their borrowing period passes--for them to disappear from your library checkout account.

                Anyways, do NOT try to load any of those old titles that goofed up before.

                Start with a new title that you have never had before, and give that one a shot.

                That worked for me today, and hopefully it will for you too.

                If you need more details, get back to me.

                • 5. Re: Error message "This book has been returned. Loan not on record".
                  poidog808

                  I have had the same problem.  I have a Mac and a Nook.  The first time it happened it was with a library epub file for a book that I returned early, and re-borrowed.  I thought that the return somehow messed it up.  I was able to borrow another book just fine.  Then today, it  happened again on a different book that I downloaded from the library.  I can read the book just fine on the digital editions application, but not when I try to open it on my Nook.  Digital Editions shows my Nook is authorized.  I have DE 4.0.3.  In reading other posts, upgrading doesn't seem to help.  Can someone from Adobe please get us the solution?

                  • 6. Re: Error message "This book has been returned. Loan not on record".
                    maxcatz

                    I have same problem with a nook and a desktop PC.  I've found that only the books that I downloaded from being on hold are not opening directly on the nook.  I can open the "problem" book from the ADE borrowed bookshelf, and I can open it from the "nook device" on ADE, but not actually open them on the nook after ejecting the nook from my PC, where I then get the error message about the book not being borrowed.  I have no problems reading borrowed books on my nook (simple touch) if they do not come to me via "holds."  I have ADE 4.5.1.etc.  I only started having this problem a few months ago on my previous nook (it died).  I had opened "held" borrowed books for at least a year before this problem started.

                     

                    There was one book I tried to open on my nook at least 13 times with no luck (every time It was my turn to borrow the book).  Finally, I was able to borrow the book without having to put it on hold first, and had NO problem opening it on my nook!  Whenever I have this problem, I plug the title into "search" box on my computer and delete all files with the title (that's how I know I tried the above book 13 times!).  However, this has no effect on the next time I try to borrow that book via "holds."  At this rate, I'll be reading some of this year's books in 2018!!

                     

                    Where do I check to see:

                        "... both the computer and Nook (etc.) are authorized using the same Adobe ID (and password)."?

                    And what does the "(etc.)" include?   Thanks!

                    • 7. Re: Error message "This book has been returned. Loan not on record".
                      jo annw23306480

                      I have a Kobo and a Nook and have the exact same problem with both. I found that when I download a library book from

                      "hold" I get the "already returned" message. Then, if I download a book directly from the library without going through "hold",

                      I can open both books. Why??

                      • 8. Re: Error message "This book has been returned. Loan not on record".
                        Nanaky Level 5

                        Can you open the eBook in Digital Edition?

                        • 9. Re: Error message "This book has been returned. Loan not on record".
                          maxcatz Level 1

                          Yes, I believe I indicated I can read the book in both ADE from the "borrowed" bookshelf, and in the nook devices section of ADE, just not on the nook device, itself (I'm seeing that others are having the same problem, so in a way, that's a relief).  And the problem is only with books that came to me after being on hold.  When I've been able to get the same book without going through hold, I have had no problem reading it on my nook device.

                           

                           

                           

                                From: Nanaky <forums_noreply@adobe.com>

                          To: Sandra MacDonald <maxcatz@yahoo.com>

                          Sent: Monday, May 2, 2016 2:59 AM

                          Subject:  Error message "This book has been returned. Loan not on record".

                              

                           

                           

                          Error message "This book has been returned. Loan not on record".

                          created by Nanaky in Adobe Digital Editions - View the full discussionCan you open the eBook in Digital Edition? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8723697#8723697 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8723697#8723697 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                          You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                           

                          • 11. Re: Error message "This book has been returned. Loan not on record".
                            maxcatz Level 1

                            I think it happened when I had ADE 3.0, too, but I have just uninstalled 4.5 and reinstalled 3.0 to test it out.  I need to wait until my next held book becomes available to try it out.  I will let you know.

                            Thanks.

                             

                             

                                  From: Nanaky <forums_noreply@adobe.com>

                            To: Sandra MacDonald <maxcatz@yahoo.com>

                            Sent: Tuesday, May 3, 2016 2:59 AM

                            Subject:  Error message "This book has been returned. Loan not on record".

                                

                             

                             

                            Error message "This book has been returned. Loan not on record".

                            created by Nanaky in Adobe Digital Editions - View the full discussionHas you try if work with older version:http://www.adobe.com/support/digitaleditions/downloads.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8725984#8725984 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8725984#8725984 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

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                            • 12. Re: Error message "This book has been returned. Loan not on record".
                              Sarah Denis

                              I had the same problem and it's apparently that nook glowlights at least are compatible with ADE 2.0.

                              • 13. Re: Error message "This book has been returned. Loan not on record".
                                maxcatz Level 1

                                I have nook simple touch.  I had ADE 3.0 for a long time, and don't recall having issues.  I don't recall when I upgraded to 4.5, which is why I'm trying 3.0 again.  Will know hopefully within the week (I'm next for one of the books I'm waiting on).

                                 

                                 

                                 

                                 

                                      From: Sarah Denis <forums_noreply@adobe.com>

                                To: Sandra MacDonald <maxcatz@yahoo.com>

                                Sent: Tuesday, May 3, 2016 1:05 PM

                                Subject:  Error message "This book has been returned. Loan not on record".

                                    

                                 

                                 

                                Error message "This book has been returned. Loan not on record".

                                created by Sarah Denis in Adobe Digital Editions - View the full discussionI had the same problem and it's apparently that nook glowlights at least are compatible with ADE 2.0. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8727067#8727067 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8727067#8727067 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                 

                                • 15. Re: Error message "This book has been returned. Loan not on record".
                                  maxcatz Level 1

                                  Now Overdrive can't download a book that's been on hold (my turn today for the book) because my computer doesn't recognize the *.acsm file !!  That's an ADE file extension, according to my search.  My other borrowed books (not via hold) have .epub extensions, and I'm not having any problem reading them in ADE 3.0.

                                  I have no idea what's going on with all this.  Guess I'll go back to ADE 4.5, and just wait for books I want to not need to be put on hold.

                                  Thanks for trying.

                                   

                                   

                                   

                                   

                                   

                                   

                                        From: Nanaky <forums_noreply@adobe.com>

                                  To: Sandra MacDonald <maxcatz@yahoo.com>

                                  Sent: Wednesday, May 4, 2016 2:57 AM

                                  Subject:  Error message "This book has been returned. Loan not on record".

                                      

                                   

                                   

                                  Error message "This book has been returned. Loan not on record".

                                  created by Nanaky in Adobe Digital Editions - View the full discussionGood Luck. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8728264#8728264 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8728264#8728264 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                  You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                   

                                  • 16. Re: Error message "This book has been returned. Loan not on record".
                                    jo annw23306480 Level 1

                                    I have a Kobo and a Nook and have the exact same problem with both. I found that when I download a library book from

                                    "hold" I get the "already returned" message. I also get the message about half the time when I download books that have

                                    not been on hold. Is there any way to be sure I can read books I wait weeks to get?

                                    • 17. Re: Error message "This book has been returned. Loan not on record".
                                      maxcatz Level 1

                                      I thought I figured out that it only happened to books I got from being on hold, but now that you mention it, the error message actually showed up for one book a week or so ago that I borrowed the usual way (not via hold).

                                      I dislike waiting all that time and not being able to read the book, too.  Three of them I've put back on hold at least three times      recently; one of the first books this happened to, I tried 13 times (it was coming out of hold evey other day, so apparently I was the last person who needed it on hold) before it finally stopped needing to be placed on hold, and I borrowed it and read it with no problem!

                                      I tried going back to ADE 3.0, but then the book wouldn't even download, and it had a different extension than the books I do not get from hold (outright borrowed usually end in *.epub; the books from the hold section apparently end in *.acsm, and my computer said it didn't recognize .acsm, never mind that I had previously opened books with that extension.  I put ADE back to v 4.5, but need to wait for my next book to release from hold to find out what happens next.

                                      So frustrating, after not having any issues with any book for over a year.

                                       

                                       

                                       

                                       

                                            From: jo annw23306480 <forums_noreply@adobe.com>

                                      To: Sandra MacDonald <maxcatz@yahoo.com>

                                      Sent: Wednesday, May 4, 2016 12:35 PM

                                      Subject:  Error message "This book has been returned. Loan not on record".

                                          

                                       

                                       

                                      Error message "This book has been returned. Loan not on record".

                                      created by jo annw23306480 in Adobe Digital Editions - View the full discussionI have a Kobo and a Nook and have the exact same problem with both. I found that when I download a library book from "hold" I get the "already returned" message. I also get the message about half the time when I download books that havenot been on hold. Is there any way to be sure I can read books I wait weeks to get? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8729239#8729239 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8729239#8729239 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                      You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                       

                                      • 18. Re: Error message "This book has been returned. Loan not on record".
                                        jo annw23306480 Level 1

                                        My nook glo-lite and my Kobo worked fine  until about a month ago. Now they both give me the

                                        "Book returned" message. With so many people reporting the same problem I would think

                                        Adobe would find a solution.

                                        • 19. Re: Error message "This book has been returned. Loan not on record".
                                          poidog808 Level 1

                                          Nanaky,

                                          Many, many people have described the same problem, whether it was with older versions of Digital Editions or the current one.  We cannot open or read the book on our Nooks that have been downloaded from the library on hold.  We can read them in Digital Editions on our computers, so we know we are authorized, and my Nook shows authorized as well.  Please help us find the answer as to why we get the error message that the "book has been returned.  Loan not on record".

                                          • 20. Re: Error message "This book has been returned. Loan not on record".
                                            maxcatz Level 1

                                            Note, if my nook is plugged into computer with USB cord, I can also read it via "Devices NOOK" section in ADE, even though I cannot even open it directly on my nook, so even ADE thinks I have the book out on loan and it is residing on the actual device, even though the device disagrees.

                                            The forum was the only way I found to get my question out there (and the good side of a bad situ is that it is a relief to find so many other with exact same issue - phew!).  I did not find a way to communicate directly with ADE people.  If anyone figures out how to do that, maybe they could forward to all of us with this problems and a bunch of nook users could send an email with problem to ADE at about the same time?

                                            Regards,

                                             

                                             

                                                  From: poidog808 <forums_noreply@adobe.com>

                                            To: Sandra MacDonald <maxcatz@yahoo.com>

                                            Sent: Thursday, May 5, 2016 2:37 PM

                                            Subject:  Error message "This book has been returned. Loan not on record".

                                                

                                             

                                             

                                            Error message "This book has been returned. Loan not on record".

                                            created by poidog808 in Adobe Digital Editions - View the full discussionNanaky,Many, many people have described the same problem, whether it was with older versions of Digital Editions or the current one.  We cannot open or read the book on our Nooks that have been downloaded from the library on hold.  We can read them in Digital Editions on our computers, so we know we are authorized, and my Nook shows authorized as well.  Please help us find the answer as to why we get the error message that the "book has been returned.  Loan not on record". If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8731976#8731976 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8731976#8731976 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                            You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                             

                                            • 21. Re: Error message "This book has been returned. Loan not on record".
                                              poidog808 Level 1

                                              Nanaky,

                                              On my Mac I deleted 4.0.5 and installed version 3.0 and now I can't even import the file into ADE 3.0.  it gives me an error message.  At least with 4.0.5 I could import and read the file in Digital Editions but not on my Nook. 

                                              So then, I went on my PC which had the old version 3.0 of ADE and I was able to import and transfer the file successfully to my Nook.  When I tried to read it at first it gave me the error message but behind it was the book cover and then after I clicked ok on the error, I was able to open and read the book.  So partial success, in that I can do it through my PC, but not on my Mac, which I use when I am travelling. 

                                              • 22. Re: Error message "This book has been returned. Loan not on record".
                                                maxcatz Level 1

                                                That's what happened to me 2 days ago, and I posted that on the forum as a reply.  Just reinstall 4.5 (search web for ADE 4.5 download).  THEN uninstall 3.0 (do 4.5 install first, so your books will not be lost).

                                                Just brings us back to the original situation, I think.  I didn't have a book on hold that I could test it on.  The book it was my turn for, I had tried to download to 3.0, so lost my turn again.

                                                 

                                                 

                                                 

                                                 

                                                      From: poidog808 <forums_noreply@adobe.com>

                                                To: Sandra MacDonald <maxcatz@yahoo.com>

                                                Sent: Thursday, May 5, 2016 4:23 PM

                                                Subject:  Error message "This book has been returned. Loan not on record".

                                                    

                                                 

                                                 

                                                Error message "This book has been returned. Loan not on record".

                                                created by poidog808 in Adobe Digital Editions - View the full discussionNanaky,I just deleted 4.0.5 and installed version 3.0 and now I can't even import the file into ADE 3.0.  it gives me an error message.  At least with 4.0.5 I could import and read the file in Digital Editions but not on my Nook.  Help, please. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8732347#8732347 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8732347#8732347 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                                You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                                 

                                                • 23. Re: Error message "This book has been returned. Loan not on record".
                                                  poidog808 Level 1

                                                  Maxcatz,

                                                  Regarding your acsm file extension problem, if you look at the bottom of the search window, there should be a dropdown that allows your computer to look for the acsm file rather than the epub.  Overdrive sends the file as an acsm and then ADE changes it to an epub. Your computer searches for the epub by default, so try to change the search for the acsm.

                                                  • 24. Re: Error message "This book has been returned. Loan not on record".
                                                    maxcatz Level 1

                                                    Please post here to let us/me know if going back to 4.5 at least lets download to ADE again (i.e., returns to the original situation)?

                                                     

                                                     

                                                     

                                                          From: poidog808 <forums_noreply@adobe.com>

                                                    To: Sandra MacDonald <maxcatz@yahoo.com>

                                                    Sent: Thursday, May 5, 2016 4:23 PM

                                                    Subject:  Error message "This book has been returned. Loan not on record".

                                                        

                                                     

                                                     

                                                    Error message "This book has been returned. Loan not on record".

                                                    created by poidog808 in Adobe Digital Editions - View the full discussionNanaky,I just deleted 4.0.5 and installed version 3.0 and now I can't even import the file into ADE 3.0.  it gives me an error message.  At least with 4.0.5 I could import and read the file in Digital Editions but not on my Nook.  Help, please. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8732347#8732347 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8732347#8732347 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                                    You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                                     

                                                    • 25. Re: Error message "This book has been returned. Loan not on record".
                                                      maxcatz Level 1

                                                      Where is the search window that I should try this in? Maybe ADE is not doing the change and that's why we all can't read hold books on nook?

                                                       

                                                      Wouldn't this be the answer to your not being able to download to 3.0, also?  My error msg indicated it's because of the acsm extension (this only happened to one book after changing back to 3.0, because I only had one book on hold ready for me to borrow; do not know if the same thing would have happened to a regularly borrowed book).  However, 4.5 indicated it should accept both ACSM, epub, and there was a couple others.

                                                      Just grabbing at straws, here .....

                                                       

                                                       

                                                       

                                                       

                                                       

                                                            From: poidog808 <forums_noreply@adobe.com>

                                                      To: Sandra MacDonald <maxcatz@yahoo.com>

                                                      Sent: Thursday, May 5, 2016 4:51 PM

                                                      Subject:  Error message "This book has been returned. Loan not on record".

                                                          

                                                       

                                                       

                                                      Error message "This book has been returned. Loan not on record".

                                                      created by poidog808 in Adobe Digital Editions - View the full discussionMaxcatz,Regarding your acsm file extension problem, if you look at the bottom of the search window, there should be a dropdown that allows your computer to look for the acsm file rather than the epub.  Overdrive sends the file as an acsm and then ADE changes it to an epub. Your computer searches for the epub by default, so try to change the search for the acsm. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8732430#8732430 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8732430#8732430 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                                      You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                                       

                                                      • 26. Re: Error message "This book has been returned. Loan not on record".
                                                        poidog808 Level 1

                                                        Ok, I got the solution.  You have to download ADE 3.0, but afterward you have to de-authorize the application and then re-authorize it or it won't be able to import the library file into ADE.  In order to do that on my Mac, I had to press Command+Shift+D when ADE was open and the dialog box asks if you really want to de-authorize.  Click yes, then re-authorize by going up to help and selecting authorize.  Now I can import, transfer and read my library books that have been on hold as well as those not on hold.  Phew!  Why doesn't Adobe post this on their FAQs in one easy Q & A?  And why does the latest versions on ADE not work on Nook?

                                                        • 27. Re: Error message "This book has been returned. Loan not on record".
                                                          poidog808 Level 1

                                                          When you are in Adobe Digital Editions, go up to File and Add to Library.  The box that comes up looks for the file on your computer.  At the bottom it says "show" and there is a dropdown box you can use to change from the epub search to an ascm.  Change that to acsm and look for the right file to import.  Hope that helps.

                                                          • 28. Re: Error message "This book has been returned. Loan not on record".
                                                            jo annw23306480 Level 1

                                                            There is another thread called "oops, this document can't be read" started back in 2014

                                                            that deals with what appears to be the same problem just different message. Also, note

                                                            that I have the same problem on my Kobo as well as my Nook.

                                                            I'm looking forward to trying out poirog808's solution later tonight. Thank you for a ray of hope.

                                                            • 29. Re: Error message "This book has been returned. Loan not on record".
                                                              maxcatz Level 1

                                                              Sounds good.  I'll give it a try later tonight or tomorrow.  Just got through with days-long spring cleaning and I am beat!   lol   I will report back after trying, although I still need to wait for for my turn with another book on hold.

                                                              Thanks!

                                                               

                                                               

                                                                    From: poidog808 <forums_noreply@adobe.com>

                                                              To: Sandra MacDonald <maxcatz@yahoo.com>

                                                              Sent: Thursday, May 5, 2016 5:25 PM

                                                              Subject:  Error message "This book has been returned. Loan not on record".

                                                                  

                                                               

                                                               

                                                              Error message "This book has been returned. Loan not on record".

                                                              created by poidog808 in Adobe Digital Editions - View the full discussionOk, I got the solution.  You have to download ADE 3.0, but afterward you have to de-authorize the application and then re-authorize it or it won't be able to import the library file into ADE.  In order to do that on my Mac, I had to press CommandShiftD when ADE was open and the dialog box asks if you really want to de-authorize.  Click yes, then re-authorize by going up to help and selecting authorize.  Now I can import, transfer and read my library books that have been on hold as well as those not on hold.  Phew!  Why doesn't Adobe post this on their FAQs in one easy Q & A?  And why does the latest versions on ADE not work on Nook? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8732436#8732436 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8732436#8732436 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                                              You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                                               

                                                              • 30. Re: Error message "This book has been returned. Loan not on record".
                                                                maxcatz Level 1

                                                                Finally got my turn to borrow a book that was on hold.  I changed out ADE 4.5 for 3.0 (uninstalled 4.5), deauthorized, then authorized (I have windows), and now I get message   No permission to copy bookwhen I try to move copy from ADE 3.0 to my nook

                                                                 

                                                                Help?

                                                                Thanks.

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                      From: poidog808 <forums_noreply@adobe.com>

                                                                To: Sandra MacDonald <maxcatz@yahoo.com>

                                                                Sent: Thursday, May 5, 2016 5:25 PM

                                                                Subject:  Error message "This book has been returned. Loan not on record".

                                                                    

                                                                 

                                                                 

                                                                Error message "This book has been returned. Loan not on record".

                                                                created by poidog808 in Adobe Digital Editions - View the full discussionOk, I got the solution.  You have to download ADE 3.0, but afterward you have to de-authorize the application and then re-authorize it or it won't be able to import the library file into ADE.  In order to do that on my Mac, I had to press CommandShiftD when ADE was open and the dialog box asks if you really want to de-authorize.  Click yes, then re-authorize by going up to help and selecting authorize.  Now I can import, transfer and read my library books that have been on hold as well as those not on hold.  Phew!  Why doesn't Adobe post this on their FAQs in one easy Q & A?  And why does the latest versions on ADE not work on Nook? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8732436#8732436 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8732436#8732436 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Digital Editions by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                                                                You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

                                                                 

                                                                • 31. Re: Error message "This book has been returned. Loan not on record".
                                                                  poidog808 Level 1

                                                                  Boy, you have the luck, huh?  First, did you de-authorize both your computer and your Nook before borrowing the book and downloading it?  Re-download if not.   Next, why does it say you are trying to copy the book when you should be importing it or transferring it through ADE to your plugged in Nook? 

                                                                  • 32. Re: Error message "This book has been returned. Loan not on record".
                                                                    SteveF1948 Level 1

                                                                    This happened to me today, it has been going on for years and as far as I can see Adobe don't care.

                                                                    I've raised several issues in the past and never seen a resolution when Adobe release their next update.

                                                                    I know ADE is "free", but it doesn't inspire people to buy ebooks when there is a huge doubt that they will be able to read what they paid for.

                                                                    Overdrive is not an acceptable alternative to me, I don't want to read books on a tablet which has a limited battery life.

                                                                    Come on Adobe fix this issue, or give us a workaround!

                                                                    • 33. Re: Error message "This book has been returned. Loan not on record".
                                                                      sheldonj82315994

                                                                      Does anyone know if this issue has been fixed when using either Adobe Digital Editions 4.5 or 3.0 where you get the message Error "this book has been returned. Loan not on record" but you can open the book in ADE and you can open the book on the nook when plugged into the computer through ADE on the computer. 

                                                                       

                                                                      I have tried the de-authorization trick and it hasn't worked.  This is a big issue as it eliminates the whole reason I have a nook.

                                                                       

                                                                      Thanks,

                                                                      Sheldon