Good evening everyone,
It is unfortunate that the support adobe is not effective! ... I buy an Adobe product, but after a few months and after a disastrous update, it is no longer possible contact the hotline by phone .... only the Adobe forum is available .... the problem is that no one answers the question! not even a "Adobe" technician to give you a track resolution of the problem .... I will not make any advertising for Adobe as the after sales service should be perfect for customers who purchase the Adobe product.
The only solution !
I found is to pay again the Adobe product in annual rent "CréativeCloud" because there is no other solution at Adobe! (This is a way to force the hand of the customers to rent products regardless of previous purchases).I let the players enjoy this anti business method rather not to say other things ...
Best regards to all readers ...
Would suggest you to update/install Microsoft Visual C++ Redistributable 2012 Update 4 : Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center
If that does not help, could you please check if it shows Lightroom process in task manager when you launch it?
What if you right click on the icon and choose run as an administrator?
Thank you to interest you to my problem, but not to be blocked in my work I bought the formula "Creative Cloud picture"! it's still an expense that I did not want to but the Adobe system I somehow forced to do so ..... since my probleem is solved .....
I'm going to answer your questions,
In the Task Manager software appears and disappears as soon even in administrator mode,
Microsoft Visual C ++, no one has given me this information, so I have not checked ....
I find the Adobe method of using not very correct with respect to its little customers is extremely bad, I would not recommend to my friends .... Adobe
I apologize for the bad English, it's a Google translation .....
Chetna thank you for your email,
I apologize for the trouble.
Since, it appears and disappears from task manager, it seems that Lightroom is crashing.
We have seen this sort of issue on Windows 10 when Visual C++ Reditsributable 2012 Update 4 is not installed properly as it is needed to run some programs. You might have come across Adobe programs till now which require this.
Or, there could be another cause for this crash and if installing C++ does not help, then you should share event viewer crash logs. Refer this article to get to the crash logs : Photoshop Elements Editor Help | How to Find Crash Logs on Windows