0 Replies Latest reply on Mar 30, 2016 8:15 AM by David Sukola

    Fireworks will not launch - Internal Error

    David Sukola

      I have Fireworks CS6 and Creative Cloud installed on Windows 8.1.  Been working well for a couple years.  Today a dialog box comes up when I launch the program and it says "An Internal Error Occurred"

       

      This is the signature:

       

       

       

      Problem Event Name: AppHangB1

       

      Application Name: Fireworks.exe

       

      Application Version: 12.0.1.273

       

      Application Timestamp: 518a1f57

       

      Hang Signature: 695f

       

      Hang Type: 67247104

       

      OS Version: 6.3.9600.2.0.0.256.4

       

      Locale ID: 1033

       

      Additional Hang Signature 1: 695f01289df51d842b21a49225583b8e

       

      Additional Hang Signature 2: 646d

       

      Additional Hang Signature 3: 646dee1a5c4ebfe062ce1948f88d2445

       

      Additional Hang Signature 4: 695f

       

      Additional Hang Signature 5: 695f01289df51d842b21a49225583b8e

       

      Additional Hang Signature 6: 646d

       

      Additional Hang Signature 7: 646dee1a5c4ebfe062ce1948f88d2445