5 Replies Latest reply on Mar 30, 2016 9:29 AM by JimHess

    Error updating LR CC via Creative Cloud

    Eiji Yoshimura

      I'm trying to update my LR via CC, but when it is in 54%, it gives an error (U44M1I210).

       

      I have deleted the downloaded file in directory \AppData\Local\Adobe\AAMUpdater\1.0\Install to download it again without success. It gives me the same error.

       

      Below is my system information from LR.

       

      It shows Windows 8.1 but I'm using Windows 10.

       

      Does anyone knows how to solve it?

       

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      Lightroom version:  CC 2015 [1014445]

      License: Creative Cloud

      Operating system: Windows 8.1 Home Premium Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 2,5 GHz

      Built-in memory: 8080,3 MB

      Real memory available to Lightroom: 8080,3 MB

      Real memory used by Lightroom: 932,2 MB (11,5%)

      Virtual memory used by Lightroom: 1042,1 MB

      Memory cache size: 788,6 MB

      Maximum thread count used by Camera Raw: 2

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      System DPI setting: 120 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      AMD Radeon R7 M265

       

       

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13399 Core Profile Context 0

      Renderer: AMD Radeon R7 M265

      LanguageVersion: 4.40

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) LR/Mogrify 2

      7) Nikon Tether Plugin

       

       

      Config.lua flags: None

       

       

      Adapter #1: Vendor : 1002

        Device : 6900

        Subsystem : 6401028

        Revision : 0

        Video Memory : 2035

      Adapter #2: Vendor : 8086

        Device : a16

        Subsystem : 6401028

        Revision : b

        Video Memory : 70

      Adapter #3: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Fones de ouvido / Alto falantes (Realtek High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

       

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