1 Reply Latest reply on Apr 4, 2016 6:12 AM by Beverley Gray

    I HAVE LOST MY 123 DOLLARPHOTOCLUB'S IMAGES AFTER CANCELATION!

    rafael carlosl82110145

      I was a DollarPhotoClub user. I had 123 images in the moment that I migrated from DollarPhotoClub to AdobeStock due to DollaPhotoClub closes. I completed the process and saw my 123 available images in adobe stock and I purchased the offer from Adobe about 10 images per month 9,99€. After that, I saw 133 available images. But I reconsidered my decission and I dont want that offer and only I have my 123 images from DollarPhotoClub.

       

      Then, I contacted with Adobe Stock support and they proceeded to cancel my suscription, BUT NOT TO LOSE MY 123 DOLLARPHOTCLUB. The person from Adobe who call me, tell me don't worry about my DollarPhotoClub available photos. They will cancel my suscription but no my images.

       

      BUT TODAY I HAVE ENTERED TO MY ADOBE ACCOUNT AND I CANNOT FIND MY 123 IMAGES!!!

       

      Also, I have no option to call Adobe from support. I need help from Adobe to solve that mistake: PLEASE RETURN MY 123 AVAILABLE DOLLARPHOTOCLUB IMAGES AGAIN INTO MY ADOBE STOCK ACCOUNT.

       

      Thanks in advance,

      Rafa