2 Replies Latest reply on Apr 18, 2016 9:47 AM by Preran

    Flash CS5 crashing on startup

    nickt71246340

      Hi

      I've had Flash CS5 for a few years now, and only today has it decided to play up.

       

      I can open the program just fine, but when I try to open a file/ make a new file it just crashes.

       

      I've already tried deleting preferences and restarting, and have found this to be unsuccessful.

      I've also tried download Adobe Animate CC but have encountered the same issue.

       

      I cannot reinstall as I do not have the disc with me - and I have forgotten the password/username for the original account that I purchased the copy with.

       

      Please help.

       

      Many thanks

       

      - Nick