Could you please let me know the exact version of Lightroom and Photoshop installed on your computer.
Also do you have any older version of Photoshop installed on the computer?
Which operating system are you working on, Windows or MAC?
1. LR CC (2015) and PS CC (2015)
2. I deleted all previous versions of Adobe and reinstalled PS LR and CC
3. Mac - El Capitan 10.11.4
On Thu, Mar 31, 2016 at 10:13 AM, Tanuj Sandal <email@example.com>
Go to the Preferences>External Editing and see if Photoshop is showing as the external editor.
Also add Photoshop CC 2015 as the additional external editor once, and then check.
I did what you recommended and the same error message appears. The only
work-around that I have found is to always open PS manually before opening
LR. Then it seems to work. However, on my laptop I do not need this step.
LR, PS work as designed.
FYI I spent almost 4 hours with the online support where Adobe took over
control of my system remotely. The first call was escalated. The second
call was escalated but there was no third call.
On Thu, Mar 31, 2016 at 10:46 AM, Tanuj Sandal <firstname.lastname@example.org>
I am sending you a Private message, please check.