3 Replies Latest reply on Apr 4, 2016 12:41 PM by shellylapointe

    Trial Version of Presenter 11:  Unable to Playback MP4 content?


      I am having trouble getting the imported MP4 video content to playback after I have published it locally to my desktop.  I can hear the video, but the screen is white when using the Presenter Insert --> Import Video File feature.

      If I remove those videos and just use Insert --> Video From File in PowerPoint, I can not even hear the video and the screen is black.


      Is there some sort of additional plug-in that needs to be enabled?  Or will this problem be resolved once I buy the software?  Not sure what to try next...  I have tried downloading a new version of Flash player,  but that did not seem to help.  My environment is running Windows 7 and MS Office PowerPoint 2013.

      Thanks for your help!