19 Replies Latest reply on Apr 3, 2016 7:57 AM by a.g.p. adelaara43060492 Branched to a new discussion.

    Flash Player does the setup to 64 percent and then fails.

    lindsayn16182100

      I am just trying to update my flash player but apparently that is impossible these days! I am trying to do work on my computer and no dice. I have uninstalled flash player and i have tried to reinstall it with absolutely no luck! I download it from the site close out my browser window and try to install put in my password select that i want it to allow updates automatically and then it starts to do its thing then gets to about 64 percent and fails... This is really getting annoying please help.

       

      Lindsay

        • 1. Re: Flash Player does the setup to 64 percent and then fails.
          m_vargas Adobe Employee

          Hi,

           

          I'll need to get some log files from you to investigate further.  Please read through the Where do I find the Flash Player installation log on the Macintosh? FAQ and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log).  When you have all of the files, upload them to cloud.acrobat.com using the instructions at How to share a document or to some other file sharing service of your choice that doesn't require log-in access.  Post the link to the uploaded files in your reply.

           

          --

          Maria

          • 2. Re: Flash Player does the setup to 64 percent and then fails.
            lindsayn16182100 Level 1

            https://cloud.acrobat.com/folder/43a2b4a9-fe03-4d86-99ef-a58c8cebda5c

             

            It will not let me add the flashplayerinstallmanager.log file for some reason...

            • 3. Re: Flash Player does the setup to 64 percent and then fails.
              m_vargas Adobe Employee

              Hi,

               

              I am getting error 404 using that URL.  Can you please try again?  Or, if the files aren't too long, just go ahead and post them in your reply.

               

              --

              Maria

              • 4. Re: Flash Player does the setup to 64 percent and then fails.
                lindsayn16182100 Level 1

                I think this one should work sorry about that I sent it the wrong way.

                 

                Shared Files - Acrobat.com

                • 5. Re: Flash Player does the setup to 64 percent and then fails.
                  m_vargas Adobe Employee

                  Unfortunately, the Adobe_ADM.log and Adobe_GDE.log files are corrupt.  They should be simple text files, but when I attempt to view them they have all sorts of other characters.  Can you just copy/paste the contents, as well as the contents of the FlashPlayerInstallManager.log file, for the installation attempt, I don't need the entire log file, which may be fairly large.

                   

                  Thank you.

                   

                  --

                  Maria

                  • 6. Re: Flash Player does the setup to 64 percent and then fails.
                    lindsayn16182100 Level 1

                    ADOBE_ADM.log

                    04/01/16 09:26:05:610 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | *********************** ADM Workflow start. Version: 2.0.0.109s **************************

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | White listed URLs are

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | get.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | get2.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | aihdownload.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | admdownload.stage.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | admdownload.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | airdownload.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | ardownload.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | ardownload2.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | download.macromedia.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | fpdownload.macromedia.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | fpdownload2.macromedia.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | fpdownload.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | fpdownload2.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | platformdl.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | platformdl-stage.corp.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | wwwimages2.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | wwwimages.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | wwwimages.stage.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | wwwimages2.stage.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | dlmping.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | dlmping2.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | dlmping3.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | dlmping4.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | get3.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | get3.stage.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | adobetag.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | promotion.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | stats.adobe.com

                    04/01/16 09:26:09:268 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | sstats.adobe.com

                    04/01/16 09:26:09:269 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

                    04/01/16 09:26:09:307 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312543 | *********************** ADM Workflow start. Version: 2.0.0.109s **************************

                    04/01/16 09:26:09:360 | [INFO] |  | ADM |  | WorkflowManager |  |  | 8312580 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=AdobeFlashPlayer_21_a_install.dmg &bname=FlashPlayer&site=live&type=install&language=en

                    04/01/16 09:26:09:895 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312582 | sc_code : FP

                    04/01/16 09:26:09:895 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312582 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"AC DC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched"," products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer"}

                    04/01/16 09:26:15:221 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312590 | ping : {"pagename":"ACDC_FP_ADM_Pref_0","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Pref_0","pr oducts":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC_FlashPlayer"}

                    04/01/16 09:26:15:425 | [INFO] |  | ADM |  | WorkflowManager |  |  | 8312590 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:false isDiskSpaceAvailable:true

                    04/01/16 09:26:23:341 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312608 | Installation started for package 'Adobe Flash Player'

                    04/01/16 09:26:25:382 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312584 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

                    <launchParams>

                        <launchProcessGuid>E8A3BF89-8365-47B6-8294-BEE0C07CB468</launchProcessGuid>

                        <launchPath>/Users/LindsayNelson 1/Library/Application Support/Adobe/.64444B7A-C204-4857-894A-5414323715E0/23CE35A7-12E7-4E0C-AFDA-4D944E672121/ Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

                        <arguments><argument>-install</argument>

                            <argument>-iv</argument>

                            <argument>13</argument>

                            <argument>-au</argument>

                            <argument>0</argument>

                        </arguments>

                    </launchParams>

                    04/01/16 09:26:27:336 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312547 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

                    <launchParams>

                        <launchProcessGuid>E8A3BF89-8365-47B6-8294-BEE0C07CB468</launchProcessGuid>

                        <errorCode>0</errorCode>

                        <returnCode>1</returnCode>

                    </launchParams>

                    04/01/16 09:26:27:337 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312547 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 1

                    04/01/16 09:26:27:627 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312608 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'1' installerErrorCode:'0'

                    04/01/16 09:26:27:627 | [ERROR] |  | ADM |  | ApplicationContext | InstallError |  | 8312608 | Product installation failed 'Adobe Flash Player' installerReturnCode: 1

                    04/01/16 09:26:29:407 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8313092 | ping : {"pagename":"ACDC_FP_ADM_Installation_Failure_exitcode=1","channel":"ACDC_FlashPlayer","p rop1":"ADM","prop2":"ACDC Downloads","prop3":"get.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Installatio n_Failure_exitcode=1","products":";FlashPlayer_ADM","eVar74":"","events":"","eVar73":"ACDC _FlashPlayer"}

                    04/01/16 09:26:29:500 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8313092 | Start Application Detection Id

                    04/01/16 09:26:29:606 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 8312584 | Error CB_PktID_Terminate

                    04/01/16 09:26:29:606 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312543 | *********************** ADM Workflow end. Version: 2.0.0.109s **************************

                    04/01/16 09:26:29:749 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8312408 | *********************** ADM Workflow end. Version: 2.0.0.109s **************************

                    • 7. Re: Flash Player does the setup to 64 percent and then fails.
                      lindsayn16182100 Level 1

                      ADOBE_GDE.log

                       

                      04/01/16 09:26:09:360 | [INFO] |  |  |  |  |  |  | 8312580 | *******************start of Download****************

                      04/01/16 09:26:09:360 | [INFO] |  |  |  |  |  |  | 8312580 | GDE Version is 2.0.0.1

                      04/01/16 09:26:15:437 | [INFO] |  |  |  |  |  |  | 8312590 | The file to be downloaded is http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_2100197.xml

                      04/01/16 09:26:15:437 | [INFO] |  |  |  |  |  |  | 8312590 | Going to download the file at /Users/LindsayNelson 1/Library/Application Support/Adobe/.64444B7A-C204-4857-894A-5414323715E0/B544F52D-476F-4422-A98C-135BD74A9B43/ D5BBC077-7BA3-4F19-8B6E-7BB50E170566

                      04/01/16 09:26:15:437 | [INFO] |  |  |  |  |  |  | 8312590 | Preference: Client has set the preference for single stream download

                      04/01/16 09:26:15:856 | [INFO] |  |  |  |  |  |  | 8312593 | **File download complete.**

                      04/01/16 09:26:15:860 | [INFO] |  |  |  |  |  |  | 8312593 | The file to be downloaded is http://fpdownload.adobe.com/pub/flashplayer/pdc/21.0.0.197/install_flash_player_osx.dmg

                      04/01/16 09:26:15:860 | [INFO] |  |  |  |  |  |  | 8312593 | Going to download the file at /Users/LindsayNelson 1/Library/Application Support/Adobe/.64444B7A-C204-4857-894A-5414323715E0/B544F52D-476F-4422-A98C-135BD74A9B43/ E5C96AF7-1D96-4F70-8904-4963A5792477

                      04/01/16 09:26:23:321 | [INFO] |  |  |  |  |  |  | 8312608 | **File download complete.**

                      04/01/16 09:26:29:746 | [INFO] |  |  |  |  |  |  | 8312408 | *******************End****************

                      • 8. Re: Flash Player does the setup to 64 percent and then fails.
                        lindsayn16182100 Level 1

                        flash playerinstallmanager.log    says it is empty

                         

                        install.log

                         

                        Apr  1 11:56:09 Lindsay-Nelsons-MacBook-Pro installer[784]: JS: Flash Player Install: Performing volume check for /

                        Apr  1 11:56:09 Lindsay-Nelsons-MacBook-Pro installer[784]: JS: Flash Player Install: Volume check passed.

                        Apr  1 11:56:09 Lindsay-Nelsons-MacBook-Pro installer[784]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=3

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdated[275]: BackgroundActivity: Starting Background Check Activity

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdated[275]: Host (null) isReachable = YES

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdated[275]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdated[275]: SoftwareUpdate: Fired early. Next check=4/1/16, 8:03 PM (interval=86280.000000, A/C=YES)

                        Apr  1 11:57:22 --- last message repeated 1 time ---

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdated[275]: BackgroundActivity: Finished Background Check Activity

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdate_notify_agent[789]: Running for UpdatesAvailable

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdate_notify_agent[789]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 789

                        Apr  1 11:57:22 Lindsay-Nelsons-MacBook-Pro softwareupdate_notify_agent[789]: Waiting 120 seconds before sending the notification to App Store

                        • 9. Re: Flash Player does the setup to 64 percent and then fails.
                          m_vargas Adobe Employee

                          Thank you.


                          Without the FlashPlayeInstalManager.log file it's difficult to tell if this is the online installer that is failing, or the Flash Player installer itself.  The online installer downloads and installs Flash Player silently in the background.

                           

                          Please try using the standalone installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  If it succeeds we'll know the issue was with the online installer.  If it fails, I'll need a new install.log file and the FlashPlayerInstallManager.log file.

                           

                          --

                          Maria

                          • 10. Re: Flash Player does the setup to 64 percent and then fails.
                            lindsayn16182100 Level 1

                            I just tried that one and it still is failing. There is no log in the flashplayinstalmanager.log

                            • 11. Re: Flash Player does the setup to 64 percent and then fails.
                              m_vargas Adobe Employee

                              Are you looking in /Library/Logs or /Users/YourUserID/Library/Logs directory for the FlashPlayerInstallManager.log file?

                               

                              Also, what OS X version is this?

                              • 13. Re: Flash Player does the setup to 64 percent and then fails.
                                lindsayn16182100 Level 1

                                OS X El capitan version 10.11.3

                                • 14. Re: Flash Player does the setup to 64 percent and then fails.
                                  m_vargas Adobe Employee

                                  Thank you, that explains why you're not seeing the file (or it's empty).  The file is saved in the Users /Library/Logs directory, not the system /Library/Logs directory.  Please look in  /Users/YourUserID/Library/Logs for the FlashPlayerInstallManager.log file and upload the contents cloud.acrobat.com and post the link in your reply.  I'll update the FAQ to clarify that ~/Library/Logs is referring to the Users Library directory, not the system Library.

                                  • 15. Re: Flash Player does the setup to 64 percent and then fails.
                                    lindsayn16182100 Level 1

                                    Which one is it?

                                     

                                     

                                    SYSTEM LOG QUERIES

                                         All messages

                                     

                                    DIAGNOSTIC AND USAGE INFO

                                         Diagnostics and Usage Messages

                                         User Diagnostic Reports

                                         System Diagnostic Reports

                                     

                                    FILES

                                         system.log

                                         ~/Library/Logs             This is the one that says it is empty when you go to the flashplaymanager.log

                                         /Library/Logs

                                         /var/log

                                    • 16. Re: Flash Player does the setup to 64 percent and then fails.
                                      m_vargas Adobe Employee

                                      The FlashPlayerInstallManager.log file is saved at ~/Library/Logs (/Users/YourUserID/Library/Logs).  If Flash Player was previously installed on this system the file should not be empty.

                                       

                                      Has Flash Player ever been installed on this system before, or is this the first time you're trying to install it?

                                      • 18. Re: Flash Player does the setup to 64 percent and then fails.

                                        please.. stop sending these mais ..... whit regards.....

                                        • 19. Re: Flash Player does the setup to 64 percent and then fails.
                                          John T Smith Adobe Community Professional & MVP

                                          Unwanted Email notices

                                          Click your avatar picture near the upper right corner (slightly to the left of the pencil) and select PREFERENCES then set all Email Preferences to OFF and click Save at the bottom left

                                          AND

                                          Another new feature is that Jive7 is oriented toward social networking... so every time you start or reply to a message you are automatically added to a FOLLOW list... meaning you receive a notification of every subsequent message in that thread

                                          .

                                          Click the FOLLOW link at the upper right and select STOP FOLLOWING... and don't click the link again to check your status, as you will then be added to the CONNECTIONS STREAM and you will have to uncheck that option as well

                                          .

                                          And, after you post in a message thread and select Stop Following, you need to do it all over again the next time you add a reply to the same message thread, since EVERY POST adds you to the automatic Follow list

                                          .

                                          Viewing Past Messages

                                          Click your Avatar picture to the left of your message

                                          Click the Activity option