2 Replies Latest reply on Apr 1, 2016 1:43 PM by georgegi2015

    Why I am being redirected to an advertisement when exporting?

    georgegi2015

      When I select a file and click the Export PDF button, my default browser opens to a page that says : "Don’t retype it. Easily convert it to Microsoft Word. (etc., etc.)" with a comparison of the Export PDF products available.

       

      I purchased an annual subscription and somehow managed to export one file previously, and when I tried again earlier this week, this happened, and it is still happening.

       

      Procedure followed:

       

      Open Acrobat DC

      Open file I wish to export

      View > Tools > Export PDF > Open

      + Add files to export (added files)

      Convert to > Microsoft Excel Document (*.xlsx)

      Click "Export to Excel"

      At this point I get the page mentioned above: "Don’t retype it. Easily convert it to Microsoft Word. (etc., etc.)" with a comparison of the Export PDF products available.

       

      Log in to my Adobe account in Reader DC (again, because I think I was already logged in)

      Log in to my Adobe account in my default browser (again, because I was already logged in, I think)

      Clicked Export to Excel again.

       

      Is this not the correct procedure?

       

      Thanks in advance.