I don't know, what I can do more =(
I need your help!
What I've tried to do to solve the problem of:
1. uninstall the CC Desktop App using the uninstaller : https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Reinstall CC Desktop App : https://www.adobe.com/creativecloud/desktop-app.html
2. I've deleted opm.db
3. I've deleted OOBE
4. I haven't app CS5 or Elements 11
Please refer to the help document below:
You may also refer to the threads below where this issue has been addressed:
Hope this helps !!!
I have done all these things. I wrote about this in the first message.
That's why I started this thread