1 Reply Latest reply on Apr 1, 2016 1:21 PM by stephenleotti

    Can't Activate Premiere Elements 14


      So, I downloaded the trial version of Premiere Elements 14, and now I'm trying to activate it to get the full version. I followed the links on the prompt, and it took me to an order page, which I filled out. But after entering the product key I'm given all I get is, "This serial number is not valid." What gives here? Does it take a certain amount of time to process? I was under the impression it was easy to convert the trial into the full version.


      [title edited for clarity by mod]

        • 1. Re: Can't Activate Premiere
          stephenleotti Level 1

          After chatting with tech support, I've been informed I was given a Windows key and not a Mac key. Which is kind of stupid that they would direct me to the Windows version, but at least I know the answer now. For anyone else on Mac, double check to make sure you've been sent to the right place.