I have the latest adobe after effects cc 2015.2 with the most recent updates.
I have a Dell Inspiron 620 with
- Windows 7, service pack 1
- 5.2 Windows Experience Index
- Intel® Core™ i3-2120 CPU @ 3.30GHz 3.30 GHz (NOT Intel Pentium 4)
- Installed Memory (RAM): 8.00 GB
- 64-bit Operating System
- 646 GB free of 916 GB
- OpenGL 3.1 (Intel(R) HD Graphics 2000 with 130 ext.)
- GPU 1: Intel(R) HD Graphics
The message I'm getting is: Adobe After Effects CC 2015.2 has stopped working.
Before this happened I was getting another message: Ray-tracing on the GPU required an approved NVIDIA graphics card and CUDA 5.0 or later. This may require installing the current display driver. For now ray-tracing will use the CPU. After installing CUDA 5.0 or later, restart your computer.
I did a search on how to install CUDA and followed instructions that told me to go to the ray-tracer_supported_cards.txt file in the program folder for After Effects and add my GPU card at the bottom of the list. I did that. Then when I tried to open After Effects I got the current message. I tried deleting what I had added, but It still will not open.
Should I just try rebooting? Any suggestions for the original problem?
I'm afraid that error message was not saying what you thought it said. It was certainly NOT saying you should install CUDA. CUDA is an NVIDIA technology for NVIDIA GPU's. If you don't have an NVIDIA GPU, you shouldn't install CUDA and you shouldn't try to add your card to that list. It will only cause problems. (As you've noticed.)
That message at the beginning is just telling you that without an NVIDIA card, the ray-traced renderer will run on the CPU (which is really slow). The good news is that the ray-traced renderer is considered obsolete, so once you've undone all the CUDA-stuff you've tried to do and that error message comes back, you can tick the box that says to never show that error message again and just use the standard renderer. I don't know of anybody who used the ray-traced renderer for anything professional. It was just a way to create 3d in After Effects - it was pretty pointless when it was introduced since Element and Zaxwerks 3d Invigorator were already faster - and it's now been superceded by a much more powerful way to make 3d in AE (Element and Zaxwerks are still faster to render though).
Thank you. So good to know! All is well.
You're welcome. Don't forget to mark the "correct answer" to close out the thread. Have fun with After Effects!
I would like to mark it as correct, but I don't see where to do that. Still looking....
Oh, too bad.
No problem. At least we got you working!