1 Reply Latest reply on Apr 4, 2016 2:39 PM by EvilBugQueen1

    Video download not working

    adamt19688086

      Trying to download a video. After I click License, no download occurs. So far I've been charged twice for the same video but no download.

        • 1. Re: Video download not working
          EvilBugQueen1 Adobe Employee

          Hi Adam,

           

          I've given you a replacement license for the one you were charged twice for. Could you please clear your browser history/cache and restart the browser? After you sign into Adobe Stock and try again. You should not be required to buy the video again. Please be cognizant if you see Buy or License for an item that you've already licensed and let us know. It sounds like you may have found a bug.

           

          EBQ