1 Reply Latest reply on Apr 2, 2016 5:21 PM by Brad Lawryk

    I am able to download images but the image count still shows i have12 images

    mnriteav

      I am able to download images. I am a member of the 10 photos monthly plan. As I download the images, the image count left shows 12 images. I am using a windows 10 surface book with the latest internet explorer browser. Usually it shows as 10 images on top. After I download the images it doesn't show up on my Previously Licensed page. I downloaded like 5 images today. The total still says 12 at the top of the page. I understand they are having issues with the purchasing of the images so maybe they are working on the issue.