I bought my grandson a two year subscription of the creative cloud aug 2014. He has it installed on his laptop but we now want to try to download it onto our desktop. We cannot remember what log in info we used to set up the account (YES. We should have written it down) The only info I have is the credit card number for my monthly payments and a few email addresses one of which we would have used. Any ideas?
it might be a tedious work, but maybe trying out all the email adresses you have would be worth a go?
There's a "Forgot password?" function available when you log in on either the Adobe website or in the
'Creative Cloud Desktop App'.
If that fails, you should contact the Customer Care team or you could write to an official Adobe Employee
(they have a label under their names).
if you have the cc desktop app installed, open it and click the gear icon at the upper right>click perferences>general.
it will show the adobe id used. you can then retrieve your password if you've forgotten by clicking manage account>forgot password