Here are the details of the chat that I had with Adobe:
For additional help, reach us at http://helpx.adobe.com/contact.html
Chat start time
Mar 27, 2016 12:01:29 PM EST
Chat end time
Mar 27, 2016 12:10:32 PM EST
Duration (actual chatting time)
info: Thank you for your patience.
Of course, no one from Adobe has contacted me.
I've searched the forums and have have take the following additional actions:
- followed recommendations to delete opm.db from my local user folder. This did not fix the problem.
- uninstall and reinstall all adobe products.
- multiple combinations of the above in various orders.
I just renewed with an annual pre-paid account but I'm tempted to cancel - and to cancel and dispute the cc charge because as far as I'm concerned, Adobe hasn't delivered the product I ordered since they won't acknowledge my account.
Many thanks for your time.