25 Replies Latest reply on Nov 7, 2016 6:38 AM by ainsleyvz

    I can`t open panorama photos from my samsung s7

    elredm12552173

      I can`t open panorama photos ( jpg) from my samsung s7. the error message is in english ( Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo.) or german ( Beim Lesen dieses Fotos ist in Lightroom ein Problem aufgetreten. Sie können keine Änderungen am Foto vornehmen.).

       

      I can open the pictures in preview mac / photomatixpro / affinity photo without any problems.

        • 1. Re: I can`t open panorama photos from my samsung s7
          johnrellis Most Valuable Participant

          Please do Help > System Info and report the exact version of LR you are running.  I suggest you upload a sample panorama to Dropbox (or similar) and post the link here.  That will help us troubleshoot what might be going wrong.

          • 2. Re: I can`t open panorama photos from my samsung s7
            justin_ss

            Was this ever resolved? I'm having the same problem... I just tried to start editing photos that I've taken with my Galaxy S7 in panorama mode and Lightroom is telling me that I can't edit any of them, and it's also not showing previews. I just updated to the latest version from CC. I have no issues opening the same panorama in Photoshop.

            • 3. Re: I can`t open panorama photos from my samsung s7
              johnrellis Most Valuable Participant

              Please upload one of the problem photos to Dropbox (or similar) and post the link here.  That will enable us to start troubleshooting.

              • 4. Re: I can`t open panorama photos from my samsung s7
                justin_ss Level 1

                Hi,

                 

                Thanks for the quick response. Here is a link to a Google Drive folder with (5) sample images, and the Error Screen:

                 

                https://drive.google.com/folderview?id=0BzemtBqLMjkHZ3JJT0h2eUFvbEU&usp=sharing

                Sample Photos

                 

                Below is a copy of the System Information from Lightroom. I have no issues with any "normal" Galaxy S7 photos, and I've always been able to edit panoramas from my Galaxy S5. Thanks.

                 

                 

                Lightroom version: CC 2015.5 [ 1067055 ]

                License: Creative Cloud

                Operating system: Windows 10

                Version: 10.0

                Application architecture: x64

                System architecture: x64

                Logical processor count: 4

                Processor speed: 2.3 GHz

                Built-in memory: 16298.4 MB

                Real memory available to Lightroom: 16298.4 MB

                Real memory used by Lightroom: 491.2 MB (3.0%)

                Virtual memory used by Lightroom: 433.4 MB

                Memory cache size: 304.2 MB

                Maximum thread count used by Camera Raw: 4

                Camera Raw SIMD optimization: SSE2,AVX,AVX2

                System DPI setting: 120 DPI

                Desktop composition enabled: Yes

                Displays: 1) 1920x1080

                Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                 

                 

                Graphics Processor Info:

                Intel(R) HD Graphics 5500

                 

                 

                Check OpenGL support: Passed

                Vendor: Intel

                Version: 3.3.0 - Build 20.19.15.4331

                Renderer: Intel(R) HD Graphics 5500

                LanguageVersion: 3.30 - Build 20.19.15.4331

                 

                 

                 

                 

                Application folder: C:\Program Files\Adobe\Adobe Lightroom

                Library Path: C:\Users\Justin\Pictures\Jpgs\+Lightroom Catalogs\Master Catalog\Master Catalog-2-2.lrcat

                Settings Folder: C:\Users\Justin\AppData\Roaming\Adobe\Lightroom

                 

                 

                Installed Plugins:

                1) Canon Tether Plugin

                2) Facebook

                3) Flickr

                4) Leica Tether Plugin

                5) Nikon Tether Plugin

                 

                 

                Config.lua flags: None

                 

                 

                Adapter #1: Vendor : 8086

                  Device : 1616

                  Subsystem : 6951028

                  Revision : 9

                  Video Memory : 128

                Adapter #2: Vendor : 1002

                  Device : 6604

                  Subsystem : 6951028

                  Revision : 0

                  Video Memory : feb

                Adapter #3: Vendor : 1414

                  Device : 8c

                  Subsystem : 0

                  Revision : 0

                  Video Memory : 0

                AudioDeviceIOBlockSize: 1024

                AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)

                AudioDeviceNumberOfChannels: 2

                AudioDeviceSampleRate: 44100

                Build: LR5x102

                Direct2DEnabled: false

                GPUDevice: not available

                OGLEnabled: true

                • 5. Re: I can`t open panorama photos from my samsung s7
                  johnrellis Most Valuable Participant

                  The sample files have the same issue in my LR CC 2015.5 / OS X 10.11.4.  I'll put them under the microscope to see what might going on.

                  1 person found this helpful
                  • 6. Re: I can`t open panorama photos from my samsung s7
                    johnrellis Most Valuable Participant

                    The samples all appear to have been modified by Adobe Photoshop? 5.0.  Can you post a sample taken straight from the camera?  That might make the troubleshooting a little simpler.

                    • 7. Re: I can`t open panorama photos from my samsung s7
                      justin_ss Level 1

                      No, these photos haven't been edited at all. The photos were taken on my Galaxy S7, then synced directly to my desktop through a Dropbox syncing app on my phone. The Dropbox sync app (Dropsync) syncs the photos directly to a dropbox account from my phone, which then copies the files directly to my computer. These should be exact copies of the original files on my phone with no alterations. Also, I've always used this method previously and have never had any issues.

                       

                      Of course, the reason is may be saying that is because I tried to add them to my Lightroom Catalog (that's where the error screenshot came from), so it's possible Lightroom modified the file in some way when it attempted to add it, but I don't think Lightroom is supposed to modify the originals in any way, right?

                       

                      I will try to resync the original files and see if that helps.

                      • 8. Re: I can`t open panorama photos from my samsung s7
                        justin_ss Level 1

                        I synced new photos which should've eliminated any possibility that the photos were tampered with and had an interesting result. I took two panoramas yesterday, exactly 25 seconds apart, with the exact same settings on my phone, meaning the photos should be identical. I synced them at the same time (just now) and imported them into Lightroom at the same time (just now). However, one photo displayed correctly in Lightroom and the other did not.

                         

                        Here's the first photo, which Lightroom recognizes correctly:

                        20160416_105125.jpg - Google Drive

                         

                        Here's the second photo taken 25 seconds later that is giving the same issue as before, it is unreadable by Lightroom:

                        20160416_105150.jpg - Google Drive

                         

                        Thanks for looking into this. I really need these photos for a website I'm creating.

                        • 9. Re: I can`t open panorama photos from my samsung s7
                          johnrellis Most Valuable Participant

                          Exiftool is showing abmormalities in the file that LR can't read. I'll spend some more time trying to understand the issue later tonight. At a minimum, it appears that Samsung is appending non-standard information to the file.

                          1 person found this helpful
                          • 10. Re: I can`t open panorama photos from my samsung s7
                            ssprengel Adobe Community Professional & MVP

                            Of these two, the one that works, ending in 25.jpg, has a thumbnail that is upside-down and has a 180-degree rotation flag set; whereas the one that doesn't work, ending in 50.jpg, has a normal thumbnail and no rotation indicated.

                             

                            So maybe the direction of the drag from right-to-left or from left-to-right makes a difference.  This should be easy to experimentally verify.

                             

                            The panorama also works if you open and save it, again, with Photoshop, which may strip or at least rewrite some of the information.

                             

                            http://regex.info/exif.cgi

                            Jeffrey's Image Metadata Viewer

                            [CLEAR IMAGE]

                             

                            From Web
                            From File      
                                    Image URL:                 

                             

                             

                            From Web
                            From File
                                    File name:                 

                             

                            Basic Image Information

                            Target file:20160416_105125_ok.jpg
                            Camera:samsung SM-G930T
                            Lens:4.2 mm
                            (Max aperture f/1.7) (shot wide open)
                            Exposure:Auto exposure, Program AE, f/1.7
                            Flash:Off, Did not fire
                            Date:April 16, 2016   10:51:25AM  (timezone not specified)
                            (1 day, 5 hours, 42 seconds ago, assuming image timezone of US Pacific)
                            Location:
                            Latitude/longitude:33° 25' 7" North,   117° 37' 17" West
                            ( 33.418611, -117.621389 )
                            Location guessed from coordinates:
                            San Clemente Pier, San Clemente, CA 92672, USA

                             

                            Map via embedded coordinates at: Google, Yahoo, WikiMapia, OpenStreetMap, Bing (also see the Google Maps pane below)

                            File:9,392 × 2,208 JPEG (20.7 megapixels)  
                            19,771,210 bytes (18.9 megabytes)
                            Color Encoding:

                            WARNING: Color space tagged as sRGB, without an embedded color profile. Windows and Mac browsers and apps treat the colors randomly.

                            Images for the web are most widely viewable when in the sRGB color space and with an embedded color profile. See my Introduction to Digital-Image Color Spaces for more information.

                             

                            Main JPG image displayed here at 5% width (1/436 the area of the original)

                            Click image to isolate; click this text to show histogram

                             

                             

                             

                                    


                            Here's the full data:

                            EXIF — this group of metadata is encoded in 656 bytes (0.6k)

                            Makesamsung
                            Camera Model NameSM-G930T
                            Modify Date2016:04:16 10:51:25
                            1 day, 5 hours, 42 seconds ago
                            Y Cb Cr PositioningCentered
                            F Number1.70
                            Exposure ProgramProgram AE
                            Exif Version0220
                            Date/Time Original2016:04:16 10:51:25
                            1 day, 5 hours, 42 seconds ago
                            Create Date2016:04:16 10:51:25
                            1 day, 5 hours, 42 seconds ago
                            Image Size9,392 × 2,208
                            SoftwareG930TUVU2APC8
                            Max Aperture Value1.7
                            Metering ModeAverage
                            FlashOff, Did not fire
                            Focal Length4.2 mm
                            Color SpacesRGB
                            Exposure ModeAuto
                            White BalanceAuto
                            Focal Length In 35mm Format26 mm
                            Scene Capture TypeLandscape
                            Image Unique IDC
                            GPS Latitude RefNorth
                            GPS Latitude33.418611 degrees
                            GPS Longitude RefWest
                            GPS Longitude117.621389 degrees
                            Image Width512
                            Image Height384
                            OrientationRotate 180
                            Resolution72 pixels/inch

                            MakerNotes

                            Samsung Trailer 0x0201 NameMotion_Panorama_MP4_000
                            Samsung Trailer 0x0201(12,399,351 bytes binary data)
                            Samsung Trailer 0x08e1 NameMotion_Panorama_Info
                            Samsung Trailer 0x08e1(48,064 bytes binary data)
                            Samsung Trailer 0x0a01 NameImage_UTC_Data
                            Samsung Trailer 0x0a01(13 bytes binary data)
                            Samsung Trailer 0x08e0 NamePanorama_Shot_Info
                            Samsung Trailer 0x08e0(12 bytes binary data)

                            APP14

                            DCT Encode Version256
                            APP14 Flags 0(none)
                            APP14 Flags 1(none)
                            Color TransformYCbCr

                            JFIF

                            JFIF Version1.01
                            Resolution59 pixels/cm

                            File — basic information derived from the file.

                            File TypeJPEG
                            File Type Extensionjpg
                            MIME Typeimage/jpeg
                            Exif Byte OrderLittle-endian (Intel, II)
                            CommentFile written by Adobe Photoshop%a8 5.0
                            Encoding ProcessBaseline DCT, Huffman coding
                            Bits Per Sample8
                            Color Components3
                            File Size19 MB
                            Image Size9,392 × 2,208
                            Y Cb Cr Sub SamplingYCbCr4:2:0 (2 2)

                            Composite
                            This block of data is computed based upon other items. Some of it may be wildly incorrect, especially if the image has been resized.

                            GPS Latitude33.418611 degrees N
                            GPS Longitude117.621389 degrees W
                            Aperture1.70
                            GPS Position33.418611 degrees N, 117.621389 degrees W
                            Megapixels20.7
                            Scale Factor To 35 mm Equivalent6.2
                            <a class='quiet' href='http: en.wikipedia.org="" wiki="" circle_of_confusion?="">Circle Of Confusion0.005 mm
                            Field Of View69.4 deg
                            Focal Length4.2 mm (35 mm equivalent: 26.0 mm)
                            <a class='quiet' href='http: en.wikipedia.org="" wiki="" hyperfocal_distance?="">Hyperfocal Distance2.14 m

                             


                            This application uses Phil Harvey's most excellent Image::ExifTool library, version 10.10. Histograms created with ImageMagick.
                            Jeffrey last modifed this viewer on March 13, 2016.
                            Photos and data viewed with this service are not shared with anyone else, nor are they saved beyond the temporary period needed for the service to function

                            1 person found this helpful
                            • 11. Re: I can`t open panorama photos from my samsung s7
                              johnrellis Most Valuable Participant

                              The unreadable image (20160416_105150.jpg) is not encoded in conformance with the industry standard for JPEGs.  Besides LR, some programs can't read the image, some can.  Of the ones I've tested:

                               

                              Can't read: Exiftool, FastPictureViewer (Win), Firefox (Mac), Gimp 2.8 (Mac), Lattice (Mac), Lightroom CC 2015.5 (Mac)

                               

                              Can read: Adobe Photoshop CC 2015 (Mac), ColorSync Utility (Mac), Chrome (Mac), Image Viewer (Mac), IrfanView (Win), Paint (Win), Paintbrush (Mac), Photo Gallery (Win), Photos (Win), Photoscape X (Mac), Picasa 3.9 (Mac), Safari (Mac)

                               

                              You might consider filing a bug report with Samsung.  You could file a feature request in the official Adobe feedback forum to relax LR's adherence to the standard, like many other programs do.  But I doubt that Adobe would implement the request any time soon, if at all, given that almost all camera firmware manages to properly encode JPEGs.

                               

                              Here are the gory details:

                               

                              A JPEG is encoded as a sequence of segments, each segment starting with a marker.  A marker consists of the byte 0xFF followed by a one-byte marker code.  In the compressed image data, any data byte equal to 0xFF should be encoded as a two-byte sequence, 0xFF 0x00.

                               

                              In the unreadable image, it appears that the Samsung has "forgotten" to encode such 0xFF data bytes.  Running "exiftool -v4" shows numerous spurious segments appearing within the image data:

                               

                              JPEG marker 0x98 (27076 bytes):

                              JPEG SOF6 (1564 bytes):

                              JPEG marker 0x02 (30962 bytes):

                              JPEG marker 0xbd (872 bytes):

                              JPEG marker 0x4c (44612 bytes):

                              JPEG JPG3 (65387 bytes):

                               

                              When a program that strictly conforms to the standard encounters such a spurious segment marker (e.g. 0xFF 0x98), it decides the image is invalid. But it appears that many programs don't strictly adhere to the standard.  They ignore these spurious segment markers, treating them as data bytes and "correcting" for Samsung's bug.  The Samsung engineers probably tested their code with such a program.

                              2 people found this helpful
                              • 12. Re: I can`t open panorama photos from my samsung s7
                                johnrellis Most Valuable Participant

                                No, these photos haven't been edited at all.

                                 

                                Turns out that Samsung is inserting a spurious COM (comment) segment into its JPEGs:

                                 

                                JPEG COM (36 bytes): Comment = File written by Adobe Photoshop. 5.0

                                 

                                Pretty random on their part, and doesn't give much confidence.

                                1 person found this helpful
                                • 13. Re: I can`t open panorama photos from my samsung s7
                                  justin_ss Level 1

                                  Thanks johnrellis & ssprengel.

                                   

                                  So I wonder what I should do then... Other than filing reports with Samsung and Adobe, which doesn't seem like it'll solve the problem anytime soon, what would you recommend? It's just so strange that some panoramas would work and others wouldn't, but I suppose that's the bug. Seeing as how the Galaxy S7 is new and has been such a popular phone to take photos on, either Samsung will have to correct it or Adobe will have to accomodate.

                                   

                                  Is there any software you can think of which would batch-correct the files instead of having to open/re-save in Photoshop for each one? Or perhaps there's a batch way to do this using Bridge? I'm not an expert at these things but have some general knowledge. Or is there any third-party software you can think of?

                                   

                                  I'll play around with the phone and see if there's a way to get the photos to correct themselves, either by changing the settings or opening/closing the file in Gallery on the phone. There's got to be some reason that some are working and others aren't.

                                   

                                  Thanks for all of the help so far.

                                  • 14. Re: I can`t open panorama photos from my samsung s7
                                    ssprengel Adobe Community Professional & MVP

                                    You can use select all the photos in Bridge then use Bridge / Tools / Photoshop / Image Processor to open and resave each photo.

                                     

                                    You might want to change the name and put a suffix like _ps.jpg on each so as to know which ones have been through PS in case it matters at some point in the future.  I'd use the maximum quality setting of 12 and no sharpening or resizing. 

                                     

                                    2 people found this helpful
                                    • 15. Re: I can`t open panorama photos from my samsung s7
                                      ridelivepro Level 1

                                      This still hasn't been fixed by Adobe or Samsung. I'm going to attempt the Bridge method suggested above, but overall I am disappointed that two major players haven't learned to get along.

                                      • 16. Re: I can`t open panorama photos from my samsung s7
                                        ridelivepro Level 1

                                        Using this process allowed me to export workable image files.

                                        • 17. Re: I can`t open panorama photos from my samsung s7
                                          johnrellis Most Valuable Participant
                                          This still hasn't been fixed by Adobe or Samsung. I'm going to attempt the Bridge method suggested above, but overall I am disappointed that two major players haven't learned to get along.

                                          Though I've often been very critical of Adobe on these forums over the years, in this instance, I don't think it's reasonable to expect Adobe to change LR to handle files created by Samsung that don't conform to long-established, well-documented industry standards that nearly every camera manufacturer and software developer have gotten right for two decades.  My quickie testing showed at least four other widely used programs (Exiftool, FastPictureViewer, Firefox, and Gimp) also choked on the files.

                                          1 person found this helpful
                                          • 18. Re: I can`t open panorama photos from my samsung s7
                                            Coreythomasburns

                                            I have had the same issue. It is not only with Photoshop or Lightroom, it is also with Snapseed. It is the onboard S7 camera and how it writes the file. I have found two resolutions: Use Google camera to take panoramic. This will write the files properly but unless you are really steady, you will get blurry segments. I decided to use Pixlr, a free editing app. Simply open it in this app and perform no adjustments, just save it. The new file is written properly for all editing apps. I have noticed a reduction in the width and height from the original file though and this is from pictures taken without motion on which will produce a larger image. Good luck to all! Hopefully Samsung will fix this problem.

                                            • 19. Re: I can`t open panorama photos from my samsung s7
                                              bcyrill Level 1

                                              I wrote a simple python script that fixes the jpg files without requiring any editing / loosing of the contained data. The script can be found here as a Gist on GitHub.

                                               

                                              The panoramic images created with the Samsung Galaxy S7 camera app are missing the EOI (End of Image) marker of the JPEG standard. In addition the files contain a trailer with additional Samsung specific data. E.g. the panoramic photos also contain a MP4 video file of the recorded panorama. The script detects this additional data, determines if the EOI marker exists before it and injects the marker if it is missing. It then writes the updated data as a new file with the suffix "_pano.jpg". This file can then be handled by LR or any other jpg reader.

                                               

                                              Note: The script also allows to dump the Samsung data using the following syntax: "python fix_eoi.py file.jpg dump"

                                              1 person found this helpful
                                              • 20. Re: I can`t open panorama photos from my samsung s7
                                                siobhanp18048166

                                                Can you tell me how I go about applying that script to my photos on a Mac please?

                                                • 21. Re: I can`t open panorama photos from my samsung s7
                                                  Dansky01

                                                  Thank you, bcyrill.  I would like to try this, but am not sure how to do so on a windows 7 system.  Can you help?

                                                   

                                                  Many thanks for your script.

                                                  • 22. Re: I can`t open panorama photos from my samsung s7
                                                    adkcamper

                                                    I have the same issue.  I installed the Google camera app on my Galaxy S7 and found the panorama shots taken with this app can be read in Lightroom - so guess I'll just switch camera apps...

                                                    • 23. Re: I can`t open panorama photos from my samsung s7
                                                      mike0scar

                                                      I had the same issue and it was because the panorama's were taken with the new 'motion panorama' setting on the phone. This basically creates almost a video like file as the panorama is animated when viewed on the phone. All I did was plug the phone into my pc and browse to the panorama in question. I then opened it in a basic image viewer program (in my case Faststone Image Viewer) and then just did a 'save as..' and saved it as a normal jpg image. Will work fine with Lightroom then. Hope it helps.

                                                      • 24. Re: I can`t open panorama photos from my samsung s7
                                                        adkcamper Level 1

                                                        Thanks... I tried this using the Paint program and it worked just fine! 

                                                        • 25. Re: I can`t open panorama photos from my samsung s7
                                                          ainsleyvz Level 1

                                                          Panoramas taken with the Samsung Galaxy S7 or S7 Edge don’t import properly into Lightroom, they show as grey boxes.

                                                          Easy fix.  Right click, edit in Photoshop, Edit a copy.  Opens in Photoshop.  Save As. Overwrite the file (will have had EDIT appended at end when it left Lightroom).  Save with maximum quality JPEG.  Close in Photoshop.  File is automatically imported into Lightroom.  Delete the non working file in Lightroom.  This only takes a few seconds.

                                                          Potential negatives - you need a copy of Photoshop.  Slight degradation in image quality as it saves and compresses as high quality JPEG. 

                                                          1 person found this helpful