8 Replies Latest reply on Apr 24, 2016 11:22 PM by Nanaky

    ADE 4.5 error Loan Token Not Found

    mcsade

      I'm running Windows 7, updated from ADE 4.0 to ADE 4.5.1, can't get past Loan Token Not Found error message when I try to open library book on Nook GlowLight 1.3.1 version & get error message Loan Token Not Found.

       

      Has anyone been able to successfully resolve this error?


      I've searched the Adobe Digital Editions Forums & researched the issue online & have seen several apparently workable solutions, yet none have been successful for me.


      I've deleted & reinstalled ADE 4.5.1.  De-authorized computer, deleted Digital Editions from Nook GlowLight 1.3.1 & de-authorized device; re-authorized computer, reauthorized device; re-downloaded book from Library, re-copied book to device, safely ejected device from pc, tried to open book from Bookshelf in device & still get error message.


      I even tried deleting ADE 4.5.1 & re-installing ADE 4.0, still get error message in same place.  Re-tried fresh install of ADE 4.5.1, etc. & no success, continue to get error message Loan Token Not Found.

        • 1. Re: ADE 4.5 error Loan Token Not Found
          Nanaky Level 5

          Sometimes its a error with the eBook itself. Have you check if you get a error with a other eBook of the Library?

          • 2. Re: ADE 4.5 error Loan Token Not Found
            mcsade Level 1

            Nanaky - thank you for the question.  That crossed my mind as well, so I did try two other books & with the same result & error message.

            • 3. Re: ADE 4.5 error Loan Token Not Found
              Nanaky Level 5

              Can you open the ebooks successfully under Digital Edition or get you also the same error message?

              • 4. Re: ADE 4.5 error Loan Token Not Found
                mcsade Level 1

                Nanaky - I can successfully open the library books in ADE & read from there.  I can successfully copy the library books to my Nook GlowLight in ADE & also open the library ebook while still connected to ADE.  It is when I disconnect & try to open the library ebooks on my Nook GlowLight that I run into that error message Loan Token Not Found.

                 

                This is so frustrating for me!

                • 5. Re: ADE 4.5 error Loan Token Not Found
                  Nanaky Level 5

                  Has you try to reset your reader, authoirze new and then move the the reader?

                  • 6. Re: ADE 4.5 error Loan Token Not Found
                    mcsade Level 1

                    Nanaky - sorry for the long delay in responding, life got in the way

                     

                    In answer to your question, yes, I have tried resetting my Nook Glowlight, etc., as I mentioned in my original post.  My one-year old Nook Glowlight is now an expensive brick or paperweight.

                    • 7. Re: ADE 4.5 error Loan Token Not Found
                      mcsade Level 1

                      I stumbled across a solution that worked for me & has resolved my problem with not being able to open a library book on my Nook Glowlight that I had downloaded through ADE.  I regret that I did not make note of the particular post that had the winning solution.

                       

                      The solution (for me) was to use the Google Chrome Browser to download the latest version of ADE to my computer.

                       

                      BEFORE I used Chrome to download ADE, I used Uninstaller Pro to uninstall ADE that I had on my computer; used Windows Explorer to locate the folder Digital Editions (or possibly Adobe Digital Editions) & used File Shredder to delete that folder; then used CCleaner to clean my computer; then I used Chrome to download the latest version of ADE to my computer; made sure that my computer was recognized as being authorized by ADE; then went to my local library overdrive website & downloaded an epub book to ADE; next connected my Nook Glowlight via USB, saw that it was recognized in both Windows Explorer & in ADE clicked on the book in ADE & then right-clicked to copy book to my Nook Glowlight; copy was successful; I safely ejected my Nook Glowlight from my computer; navigated to My Library on my Nook Glowlight, saw the library book, tapped on the icon & the book opened - YAY!!!

                       

                      I do not know whether it was using Chrome to download ADE or downloading the current version of ADE (current as of April 23, 2016, 10:00 a.m., Central Daylight Savings Time) that was the magic solution, I just know that it worked for me.  Again I must say "YAY"!!!

                      • 8. Re: ADE 4.5 error Loan Token Not Found
                        Nanaky Level 5

                        This is fine.