2 Replies Latest reply on Apr 5, 2016 10:41 AM by Kevin-Monahan

    Adobe After Effects 13.7.1 fails to launch on el capitan 10.11.3

    laurenb11677920

      Can anyone help me out here, project due at midnight and after effects will not launch. I have already restarted, uninstalled and reinstalled and updated AE.

      Keep in mind we are using creative cloud 3.5.1.209 to launch Adobe after effects and it quits unexpectedly with this problem report :

       

       

      Process:               After Effects [1121]

      Path:                  /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               13.7.1 (13.7.1)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [1121]

      User ID:               501

       

       

      Date/Time:             2016-04-03 19:57:38.623 -0500

      OS Version:            Mac OS X 10.11.3 (15D21)

      Report Version:        11

      Anonymous UUID:        3C0A3CDF-5248-4EDA-150A-B472886C8A32

       

       

       

       

      Time Awake Since Boot: 2500 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000030

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      VM Regions Near 0x30:

      -->

          __TEXT                 0000000104721000-0000000104729000 [   32K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2015/Adobe After Effects CC 2015.app/Contents/MacOS/After Effects

       

       

      Global Trace Buffer (reverse chronological seconds):

      7.440160     libsystem_trace.dylib     0x00007fff8c4d00fa dyld_image_header_containing_address(0x7fcf8aee7290) failed

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.PlugPlug             0x000000011bfefd7a SetLogLevel(vcfoundation::util::IVCLog::Level) + 40

      1   com.adobe.PlugPlug             0x000000011c016cfe csxs::internal::PlugPlug::PlugPlug(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 290

      2   com.adobe.PlugPlug             0x000000011c016b8a csxs::internal::PlugPlug::PlugPlug(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 28

      3   com.adobe.PlugPlug             0x000000011c015879 csxs::internal::IPlugPlug::Create(PlugPlugHostData const*, PlugPlugSkinInfo const*, bool) + 95

      4   com.adobe.PlugPlug             0x000000011bfe4c50 PlugPlugSetup + 156

      5   com.adobe.AfterEffects.CEPManager 0x000000013194fdc2 CEPManager::Initialize() + 1250

      6   com.adobe.AfterEffects.CEPManager 0x000000013199ed47 CEPManager::CEPManagerPlugin::CEPManagerPlugin(SPBasicSuite*, int, U_ZLStrCache_Opaque*) + 199

      7   com.adobe.AfterEffects.CEPManager 0x000000013199f1df int GPMain_Stub<CEPManager::CEPManagerPlugin>(SPBasicSuite*, int, int, int, void**, U_ZLStrCache_Opaque*) + 63

      8   com.adobe.AfterEffects.AEGPDriver 0x0000000130968e49 GetAEGPInternalID() + 10841

      9   com.adobe.AfterEffects.AEGPDriver 0x0000000130967d41 GetAEGPInternalID() + 6481

      10  com.adobe.AfterEffectsLib.framework 0x0000000104a4123b CleanupGeneralPluginScan() + 123

      11  com.adobe.AfterEffectsLib.framework 0x00000001049d1ab2 CEggApp::BirthPlugins(FILE_ScSpecH&) + 1826

      12  com.adobe.AfterEffectsLib.framework 0x00000001049d5ba7 CEggApp::IEggApp(bool, bool) + 2087

      13  com.adobe.AfterEffectsLib.framework 0x00000001049aff39 CEggApp::CEggApp(bool, bool, int) + 1609

      14  com.adobe.AfterEffectsLib.framework 0x00000001049f69df MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 943

      15  com.adobe.AfterEffectsLib.framework 0x00000001049f65fb EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59

      16  com.adobe.AfterEffects         0x0000000104724c00 main + 2368

      17  com.adobe.AfterEffects         0x00000001047242b4 start + 52

       

       

      ----

      Crash report trimmed by Kevin Monahan

      Only Thread 0 was required since it was the crashed thread.