3 Replies Latest reply on Nov 29, 2016 1:34 AM by Nanaky

    My license key is damaged

    tangberg

      I cannot open my purchased documents, getting an error message that my license key is damaged.

       

      I tried to erase my authorizations, but keep getting the message "Unable to Erase Authorization. Please try after som time".

       

      Can you please help?

        • 1. Re: My license key is damaged
          Nanaky Level 5

          If you get a error that license key damage it is a problem with the eBook itself. Try to download with a other internet browser. If not help you should contact the reseller of the eBook to check the file itself.

           

          To remove the authoirze used this:

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: My license key is damaged
            madhusudanr94891469

            Thanks somuch for these tips. I could resolve the issue on my laptop.

            • 3. Re: My license key is damaged
              Nanaky Level 5

              That is fine.