0 Replies Latest reply on Apr 4, 2016 8:24 AM by Capture Media

    After Effects CC 2015 Instantly Crashing Windows 10 (Domain environment)

    Capture Media



      After Effects CC 2015 is continually crashing upon start up on a users account within a domain environment. It half loads then crashes - doesn't let you click anything within it so I'm unable to review settings.


      It works fine as a local user (non domain user), and it usually works on first run of a domain user then after that it continually crashes. Premiere has been having similar issues but After Effects won't even open.


      Event viewer log below


      The program AfterFX.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

      Process ID: 15c4

      Start Time: 01d18e80cfff9b18

      Termination Time: 106

      Application Path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe

      Report Id: 4c7b8ca8-fa74-11e5-b4e5-305a3a04db64

      Faulting package full name:

      Faulting package-relative application ID:


      Interestingly CC 2014 works without any problems. This is a new machine and After Effects CC 2015 appears to work fine on the new machine.


      I've tried -


      Installing latest standard drivers from Nvidia

      Installing latest CUDA drivers from Nvidia

      Reinstalling the application

      Renaming renaming the Adobe folders under C:\Users\User\AppData\

      Ensuring user has read/write permissions on the above directory

      As mentioned, testing on a LOCAL account works fine, it's just the domain account that has issues.

      It's not trying to load anything from a network share when it crashes (so its not waiting to pull down a large network file)



      32GB DDR4 RAM

      Nvidia GTX980

      Windows 10



      Has anyone got any ideas?